Customer care representative Telecall
Inaya Facilities Management Services LLC.
Dubai - United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 14 يوم
source : Wisdom Jobs

Job Description Answer incoming calls from customers and logging the customer s request answer inquiries and questions handle complaints troubleshoot problems and provide information Function as an intermediary between the client the Operations team and the end user in order to co-

ordinate the satisfactory fulfilment of the customer viz end user request by the company providing a first level response Response to all calls professionally and in a timely manner -

route calls to appropriate resource Respond to customer inquiries and provide accurate response Research required information using available resources Provide customers with product and service information Identify and escalate priority issues Clearing the missed call alerts Classify and prioritise the work requests as emergency urgent and routine for various end user services received from the EAM administrator to activate the Operations team viz Soft Services etc into taking prompt action Despatch all scheduled and emergency Work requests to the Operations team for action Upload the WR into CAFM Call customers to schedule appointments for work requests received Update all relevant information on WR into both EAM CAFM Monitor customer care e-

mail to identify escalated requests Respond to customer e-mails for update and clarification of action taken on escalated issues Call customers to reschedule appointments for escalated work requests received in CSD queue Co-

ordinate with the client and customers for No Access issues to enable communication with client to obtain access for resolution Check the voice mail and call back the customer Handle and resolve customer complaints on calls Record all customer complaints under CAP and escalate to the relevant department for an effective resolution Calls customer to gather feedback on closed WR s Update all the feedback gathered under FBMS in CAFM Close the FBMS records Update the system with the accurate information customer appointment date and time to create visibility for the client EAM CAFM Ensure that appointments schedule are properly updated in both EAM CAFMProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Inaya Facilities Management Services LLC INAYA

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