Technical Support Engineer
منذ 2 يوم
source : Wisdom Jobs

At Hewlett Packard Enterprise we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world We are a team of doers dreamers and visionaries inspired by our purpose and driven by our strategy We live by our three values partner innovate and act Our legacy inspires us as we forge ahead always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves our company and the industry Some people call it an obsession we call it a way of life What you need to know about the job Job ID 1028997 Primary Location Riyadh Saudi Arabia Job Category Services Schedule Full time Shift No shift premium Saudi Arabia Within the family there is a range of technical and managerial customer on-

site functions The family of jobs is focused on managing the onsite delivering of software services pre-sales post-sales or service delivery support installation and configuration for customer environments The jobs solve various business systems networking and applications problems for standard industry servers specialized or complex clustered environments Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty Provides direct post-

sales systems onsite technical support for reactive and proactive customers Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment clarifying customer needs and ensuring that they are met Jobs are responsible for company Total Customer Experience as well as the revenue growth profitability and account retention Responsibilities Apply technical knowledge to operate a technology area e g server administration technical security management performance management or customer group with moderate risk complexity Integrate technical knowledge and business understanding to create solutions for customers Resolve most technical incidents independently within your technical area Work with team members to resolve more complex or cross-

technology incidents Identify potential escalations and alert management proactively Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility Apply company solutions to meet moderately complex customer needs within area s of technical responsibility Balance internal needs with customer needs within defined parameters May identify additional services that could lead to future service revenue growth May provide technical consulting during contract renewal discussions Build strong relationship with management in assigned accounts Influence delivery decisions on assigned account plans Drive Customer Expectation management as part of escalation process Manage small projects programs in the team Education and Experience Required Bachelors degree in computers science or engineering with 4-

6 years working experience in related fields desired Skills Hardware installing troubleshooting and preforming firmware upgrade HPE ProLiant Servers DL ML XL BL SL all generations all models HPE BladeSystem C7000 C3000 all generations SAN switches HPE Virtual Connect all models HPE Synergy HPE StoreEver MSL Tape Library all Models HPE MSA Family all Models HPE EVA all models HPE StoreEasy all models HPE 3PAR StoreServ F-

class T-class 7000 8000 9000 10000 and 20000 all models HPE 3PAR FileController HPE SimpliVity 380 HPE Nimble Storage systems HPE SAP HANA systems HPE ConvergedSystem HPE Apollo all models HPE D2D HPE StoreOnce all models Software installing and configuring HPE Insight Control SAN deployment zoning Boot from SAN HPE Virtual Connect Enterprise Manager HPE OneView HPE Insight Remote Support IRS 3-

Operating Systems installing and configuring VMware Windows Operating Systems with Including Hyper-V deployments and Microsoft Clustering Linux Knowledge Broad knowledge of company products and services offerings Basic knowledge of corporate organization job and policies Comprehensive business technical or functional knowledge Well versed in core technical competencies OS networking core company applications Communicate effectively and tactfully to technical level first-

and middle-level management within an organization Active listening skills and ability to adjust messages to audience level Problem-

solving skills proactive reactive and creative Able to identify alternative actions sets appropriate priorities and identifies creative and practical solutions Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation Basic project management communication and analytical skills Able to suggest operational efficiencies 1028997 HPE is an equal opportunity employer Female Minority Individual with Disabilities Protected Veteran StatusProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Company HP ENTERPRISE SERVICES Industry Technology IT Telecom Dot Com etc Software Consulting Software Services Companies

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