Answers queries related to Bank’sservices and products from customers to establish effective CallCentre services.
Identify products or servicesthat meet customers need to Cross sell / up sell whererelevant.
Work towards achieving scorecards toachieve functions such as including but not limited to areas ofCustomer Service, Service Quality, Referrals.
Log call outcomes on computerized systems to maintain CallCentres applications appropriately.
Provide onecall resolution whenever possible in order to serve the customerwith single point of contact.
Undertake activityin accordance with Bank and Contact Centre procedures for thefulfilment of Call Centre process.
Qualifications and requirements :
Diploma / Bachelor’s Degree in BusinessAdministration.
0 2 years ofexperience in Call Centre.
Flexibility to workin Shifts, Weekends and Holidays.
Excellentknowledge of Bank’s Products and Services.
Customer service &Communication skills.
Currently we are lookingfor Contact Center Advisor for our company in Dubai. interestedCandidates can submit their application.