To manage an effective customer servicedepartment for pre-selected customers and distribution center,incorporating orders and schedule, including receiving andinterpreting, processing.
Ensuring customer delivery dates areadhered to and company targets are met.
Establish adequate and efficient communication withcustomers regarding customer service (e.g., order entry, orderhistory, delivery, product and price queries, future demands) toprovide agreed service levels and retain customer base
Process orders and schedules (via the computer system) and maintainorders through the system, so that others departments can supportcustomer demands and plan effective workloading.
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