Account Manager Digital Solutions
InfoFort
Dubai United Arab Emirates
منذ 5 يوم
source : HireeJobsGulf

1 Manage customer inquiries problems requests and suggestions determines appropriate solutions and or responses 2 Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards 3 Negotiate customer claims initiate billing adjustments in coordination with team leader 4 Grow existing customers and identify potential customers for supply chain and delivery solutions 5 Develop new customers from both the market and existing customers with business solutions 6 Plan and execute regular maintenance and business development visits to customer 7 Maintain and regularly update customer information 8 Understand all aspects of customers business needs network within customer s organization to explore customers needs and business development opportunities 9 Promote suitable products solutions and develop solutions for customers involving business units 10 Work with other business units in Aramex such as ground operations cargo operations etc to ensure proper service delivery to customers 11 Prepare proposals and quotations to customers 12 Ownership of payments collections alongside the Credit Officers

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