The Receptionist will be the first point of contact at CSEH Elixir Medical Center. The role includes coordinating front-desk activities, scheduling patient appointments, redirecting phone calls, welcoming patients, explaining policies to patients, opening new patient files, opening the office in the morning, closing the office in the evening and maintaining the Reception area.
The Receptionist's duties include offering administrative support across the organization.
At least 2 years' working experience in administration preferably in healthcare or the service industry.
Experience of working in sales / support environment.
Should have experience in Customer Care
Administrative Receptionist experience in healthcare industry is strongly preferred.
ARABIC SPEAKING IS MANDATORY
Primary Responsibilities and Duties
Register new patients on the booking system
Communicate information to customers
Provide administrative support with all patient related documentation
Greet persons entering the Clinic to determine the nature and purpose of their visit and direct or escort them to their specific destinations
Coordinate with the nurses and doctors to ensure a smooth customer service experience
Make, change or coordinate appointments for patients via email or telephone or SMS and reconfirm the appointments of the next day.
Greet and welcome all patients and ensure that they are escorted to their treatment rooms.
Maintain updated appointment calendars and manage appointment schedule for the doctor
To maintain and manage the reception area to the expected company standards
To work with, abide by and positively promote all Company's policies and procedures.
To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
There may be a necessity for working outside of normal working hours and traveling within the country / outside to support franchisees in their development
To carry out reasonable duties as and when requested by your line manager and any other senior management member
Secondary Responsibilities and Duties
Encourage multi-disciplinary teamwork.
Adhere to CSEH Elixir Medical Center's, Mission and Vision.
To provide administrative support for the company as required.
Performs other duties as assigned.
Knowledge of principles and processes for providing customer and personal services. This includes customer need assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Adhere to the CSEH Elixir Medical Center's telephone standards.
Apply oneself to the job, continually upgrade oneself, and embrace CSEH Elixir Medical Center's core Values.
Demonstrates professional accountability and responsibility at all times.
Maintains own staff development folder to record all educational and professional growth related activities.
Skills and Knowledge
Excellent verbal and written communication skills.
Should have excellent customer service skills
Excellent organizational and time management skills.
Should be proficient in Microsoft Office systems.
Ability to build a rapport with customers on the phone and in person
Ability to work as a team member whilst at the same time work on own initiative.
Ability to comprehend and make inferences from written material.
Ability to produce clear and concise reports
Ability to work autonomously.
Ability to manage and schedule large and varied workloads.
High School Certificate (minimum)
Basic Degree in relevant field (preferred)
Job Type : Full-time Application QuestionsYou have requested that Indeed ask candidates the following questions :
How many years of Healthcare industry experience do you have?
How many years of Receptionist admin / Customer Service experience do you have?
What is the highest level of education you have completed?
Are you in Dubai?
Do you speak Arabic?
Job Type : Full-time Salary : AED5,000.00 to AED7,000.00 / month Experience :
receptionist : 2 years (Required)