Insurance Specialist Branch Banking- Retail Banking Group
منذ 4 يوم
source : Wisdom Jobs

Achieve monthly Insurance FER personal banking individual target Proactively work towards satisfying the needs of the customer through REAC Acquire develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals Contribute to Front-

line of Branch staff through accomplishment of Insurance FER targets by training and skilling Insurance Specialists to confidently promote OTC Insurance products Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis Active sourcing and prospecting of Personal Banking customers for Wealth Insurance products Up selling cross-

selling providing regular market information updates and trend analysis Ensure superior customer service thereby contributing to the overall customer experience Profile each and every customer met to understand their needs Customer retention is also the Insurance Specialists responsibility Improve on service levels at the branches Take ownership of customer complaint on Insurance Coordinate with respective teams and insurance providers for resolution Be a team player and contribute to achievement of goals based on the Key Performance Indicators in the Branch Also to support and coach new staff to make easier their assimilation in the MB family Provide constructive and constant feedback on improvement of Insurance products services processes which may either reduce the cycle time or costs or enhance customer satisfaction Minimizing Insurance attrition Customer acquisition through sales o walk-

ins and through tracking the activities viz contacts to appointments kept and appointment kept to sales Increasing share of wallets of high risk customers to prevent an easy exit Meeting with set service standards indicators and surveys Ownership of Customer complaints Reduction of PIR Contribute towards acceptable audit rating for the branch Knowledge Skills and Experience Thorough knowledge of products services policies and processes of retail banking The job holder will have to possess the following skills Problem solving skills Communication skills Interpersonal skills Ability to work under pressure Computer literacy The job holder should be a University Graduate with 2-

3 years banking experience or experience in any other service industryProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Dicetek is a global IT Solutions Provider with Headquarters in Singapore and regional offices in Chennai India Dubai UAE and Chicago USA Diceteks parent company namely Aurum Soft Systems Ltd is a leading provider of enterprise applications and flexible IT solutions and is listed in the Bombay Stock Exchange BSE Dicetek offers business solutions for a wide range of industries by bringing innovative ideas and cutting edge technologiesDicetek is currently servicing over 200 clients worldwide and has a strong team of 500 technical consultants working on various project assignments across the globe Diceteks product solutions spans across the verticals on IT Professional Services Job Portals and Hospitality Industry The software development centres in Singapore Chennai and Dubai are well equipped to address complex technology business requirements and cater to the entire software development life cycle

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