Guest Relations Supervisor Russian Speaker
Marriott International Inc and Ritz Carlton Hotel Company L L C
Dubai United Arab Emirates
منذ 2 يوم
source : HireeJobsGulf

Posting Date Apr 24 2022 Job Number 22066368 Job Category Rooms Guest Services Operations Location The RitzCarlton Dubai Post Office Box 26525 Dubai United Arab Emirates United Arab Emirates VIEW ON MAP Brand The RitzCarlton Schedule FullTime Relocation N Position Type NonManagement Located Remotely N At more than 100 awardwinning properties worldwide The RitzCarlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over We invite you to explore The RitzCarlton Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction Take and confirm reservations and cancellations Supply guests with information regarding property amenities services room features and local areas of interest and activities Respond to guest requests for special arrangements or services e g spa services transportation religious services babysitting financial services business center services interpretation services reservations dry cleaning entertainment sporting events shopping by making arrangements or identifying appropriate providers Contact appropriate individual or department as necessary to resolve guest requests Collaborate with management to develop and carryout ideas and procedures and set goals to continuously improve department performance Assign and ensure work tasks are completed on time and that they meet appropriate quality standards Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Ensure adherence to quality expectations and standards identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and or costsavings Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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