Kempinski Hotel.
Dubai, Not Mentioned, United Arab Emirates
منذ 4 يوم
source : Wisdom Jobs

The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call newspaper delivery shoe with a friendly and caring manner according to Kempinskis policies and procedures and LQA standards Kempinski Hotel Mall of the Emirates A luxurious alpine retreat in the heart of the desert Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinskis most unique city properties It combines exciting shopping entertainment and dining options with lavish accommodation including 15 spacious but cozy ski chalets overlooking Ski Dubai Key Responsibilities Maintain availability to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets Replenish them on a daily basis until the guests departure For the VIP guests welcome upon arrival outside their assigned room and offer assistance After check-

in introduce themselves to the guest escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery At times check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards Answer all guest requests and questions in a friendly and caring manner whether by telephone or in person provide receive information and take appropriate actions or refer the matters to the relevant persons to handle Offer personalized wake-

up to the room with tea or coffee as per guest requests Offer assistance to guests with shoe shining packing and unpacking luggage collecting and delivering laundry and dry cleaning Keep abreast of all hotel promotions product knowledge VIP arrivals and upcoming events in order to be able to answer guest requests and questions Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel REQUIREMENTS Competencies Hotel Apprenticeship Higher College Education Minimum of 1 to 2 years experience in a similar role preferably in an international luxury five star hotel English excellent oral and written skills Additional language s -

beneficial Proficiency in Microsoft Office Word Excel and PowerPoint Advanced knowledge of Opera basic knowledge of micros Knowledge of VIP welcoming protocol About Kempinski Hoteliers since 1897 Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : The Kempinski name is proudly borne by a growing collection of distinguished properties around the world As Europes oldest luxury hotel group we are committed to providing our guests with memorable journeys inspired by exquisite European flair We believe life should be lived with style Each year an increasing number of guests come to appreciate these qualities as Kempinski adds new exciting destinations in Europe the Middle East Africa Asia and The Americas While this growth reflects the strength and success of the Kempinski brand the collection will remain a limited one where exclusivity can be nurtured and individuality can flourish We believe that our prestigious European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller Its not just to simply provide a hotel bed and a meal at Kempinski its all about bringing a story to life Since 1897 our employees have been a part of creating history around the world From historic buildings to the most avant-

garde of modern architecture our properties are the setting for some of lifes greatest moments Weve witnessed historic meetings between world leaders celebrities taking sanctuary in the world of privacy we create for them and created incredible memories for guests on a once-

in-a-lifetime journey We are wholeheartedly committed to providing perfection for our guests at every moment and in every way Perhaps its something as life-

changing as a wedding celebration where our attention to detail and perfect service mean that your special day goes without a hitch Or perhaps its as simple as the note left on your pillow at night which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning At Kempinski we are each personally responsible for creating rich and meaningful experiences for our guests

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