Customer Service Team Leader - Call Centre
AXA
UNITED ARAB EMIRATES UNITED ARAB EMIRATES DUBAI
منذ 3 يوم

Description

  • To lead and manage team a team of 12-15 FTEs and ensure that on a monthly basis the team achieves their business objectives.
  • To ensure relationships are maintained and developed with key partners where necessary.
  • Create and execute business plans to drive sales and growth.Identify target segments and create campaigns.
  • Generate and analyze internal reports for planning and monitoring purposes both for direct reports and portfolio.
  • Maintain competitor edge by being aware of local competition and take forward initiatives based on this information.
  • Work in conjunction with Operational Excellence in terms of Voice of the Customer’ and process improvement initiatives.
  • To provide customers with accurate information as per the company’s guidelines of all products and regions.
  • Employees should ensure that a high level of quality standards are applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals.
  • Promote the company’s products at all times.
  • Ensure campaign results set out by manager is achieved.
  • Ensure Audit standards are met based on guidelines provided by management.
  • To gather, analyze and monitor call abandon rates and targets set for department.
  • Set individual targets for the team members in conjunction with the manager
  • Provide training for all new staff on the CRM system, products offered and customer service
  • Ensure that subordinates adhere to company service standards
  • Maintain leave and attendance records of the team members
  • Manage the development of staff, by identifying training required and their day to day functions
  • Assist where required with project work
  • Qualifications

  • Min 3 year insurance experience
  • Min 3 year sales experience
  • Team Leader experience preferred but not mandatory
  • What We OfferWe are investing significantly in the Gulf region and we recognise the important role employees have in the success of our business.

    We offer excellent opportunities for motivated and talented candidates whether at entry level or at c-suite level.We value diversity and we encourage applicants of various backgrounds and nationalities to join our team.

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