Rider Quality Support
Talabat
Ras Al Khaimah, UAE
منذ 6 يوم
source : Drjobs.ae

What's On Your Plate?

Role Summary :

A Rider Quality Support is Talabat’s eye on theroad ensuring consistent rider compliance / safety across the fleetas per company and road safety protocols.

On the spot observation,inspection, documentation and correction of the incompliantincidents that require immediate attention.

What’s on YourPlate?

  • Have anenforcement presence that discourages illegitimate behavior on / offthe field. This may mean issuing warnings to the riders breakingguidelines.
  • Evaluate local traffic and roadsafety concerns, observe problem areas, behaviors and provideinputs.
  • Check and make sure riders are usingall Talabat branded gears (uniform, bag, box, mask, gloves etc.).At the same time flag non-Talabat riders using Talabat rider gearsto maintain brand consistency on the road.
  • Find out riders not maintaining hygiene standards oftheir uniform, food bag / box and keeping their bikes timelyserviced.
  • On the spot verification of riderand bike documents (Driving License, Emirates ID, Mulkiya etc) asper local laws.
  • Monitor and control therider’s behavior towards restaurant / customer and viceversa.
  • Visit high restaurant density areasduring demand peak times to ensure riders are maintaining safedistance as per Covid19 guidelines.
  • Assistrider’s community (irrespective of the company) inemergency situations (accidents, breakdowns etc.).
  • Perform the vital public services of protecting life andproperty. Assist people in need (community support).
  • Maintain your presence on the ground asTalabat’s face.
  • What did weorder?

  • Min 1 year ofexperience as a delivery rider and 2-3 years of experience as asupervisor.
  • Presentable with good physicalfitness.
  • Disciplined, organized personal withstrong ethics.
  • Ability to maintain aprofessional standard even during stressful situations.
  • Good communication skills, both written and verbal.English and Hindi / Urdu is a must, Arabic is a plus.
  • Proficient in recording, reporting and analyzingdata.
  • Persuasive skills in order to be able tocoach non-compliant riders effectively.
  • بلغ عن هذه الوظيفة
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