We are currently seeking a motivated and hardworking individual to join our team as a Field Service Engineer II - TPS (Total Plant Solutions) to be based in AUH, UAE.
In this role, you will be responsible for supporting the LSS business to drive the Services business operations and growth with superb customer satisfaction and safety record.
You will deliver support services to customers respecting global standards and processes whilst understanding customer needs and resolving issues through technical knowledge.
You will use the Honeywell support network to provide excellent service and quality to customer whilst focusing on customer growth and development.
You will identify service business opportunities in the customers’ installed base
What Will You Be Doing Every Single Day?
Safety : Meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).
Custodian Accounts : Manage effectively, assigned customer accounts service operations, service agreement deliverables as a custodian.
Customer growth and development : Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution.
Actively engages with sales to pursue the opportunities (actively generates sales leads)
System upgrades and modifications (Installation / configuration / implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party TPS Systems to meet customer specifications.
performs systems modification and upgrades (of different level of complexity according to job qualification)
Maintain the customer equipment to the required standard regularly performs preventive & corrective maintenance and promptly intervene on maintenance needs.
System diagnosis & Troubleshooting : Diagnosis, troubleshooting and escalation for rectification of system issues.
Quality of delivery : Deliver promptly against Service Request, respecting agreed timing as per GSM process
Internal processes and reporting : Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
What Skills and Experience Will You Have?
Bachelor’s degree in Engineering Electronic Systems / Industrial Automation / Electrical or Technical education (diploma)
Min 3 to 5 years of experience in Honeywell TPS System maintenance of automation control system for sophisticated industrial environment
Knowledge of electronic systems (installation / configuration / implementation / trouble soothing) Primarily for Honeywell TotalPlant Solution (TPS) system.
Knowledge of different levels of Network (PCN).
Understanding of the service life cycle from requirements to delivery.
Understanding of service agreements.
Basic knowledge of project : able to use project documentation & deliverables.
Certification on Honeywell TPS system will also be an advantage.
We can offer you incredible career progression, as well as an attractive remuneration package.
If you believe this is your dream role, then we'd love to hear from you, and apply.
As an Equal Opportunities Employer, we are committed to a diverse workforce culture.