Parts Customer Support Representative - FAMCO Volvo Construction Al Futtaim - Dubai
Al-Futtaim
Dubai, AE
منذ 6 ساعات

Job Requisition ID : 41023

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.

Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?

The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.

Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Customer Support Representative (CSR) - FAMCO - Volvo Construction Equipment (BAND E)

Responsible of driving incremental Spare Parts sales with current customers and developing new customers within the assigned area through on-site visits, prospecting, quoting / asking for business, successfully closing the sale, and customer follow up, brining value added solutions through relationship building and technical knowledge.

Minimum Qualifications and Knowledge :

The ideal candidate for this role should possess a Degree or Diploma or equivalent Technical qualification

Minimum Experience :

A strong technical knowledge of earthmoving machines, with a minimum of 5 years Parts and / or workshop experience

Job-Specific Skills :

  • Demonstrated customer service skills and the ability to develop strong business relationship.
  • Strong sales skills including : the ability to sell opportunities, ideas and concepts, strong negotiation and closing skills.
  • Commercial attitude and understanding
  • Negotiation skills and Business minded
  • Able to deal professionally with customer middle and senior management and operators / technicians.
  • Skilled at self-planning and time management
  • Presentable and able to promote the company
  • Strong computer skills including good working knowledge of Microsoft Office.
  • Good communicator in English; Arabic an advantage.
  • Behavioural Competencies :

  • Excellent communication and inter-personal skills.
  • Self-motivated and Customer focused nature.
  • Duties :

  • Achieve Parts sales and profitability targets and deliver the business plan by selling Aftermarket products and Services to the customers, after the point of machine purchase.
  • Handling customers inquires and communications that rise to his or her level, this includes : ensuring excellent customer experience, resolving customer complaints and implementing methods to exceed customer expectations.
  • Update customers’ database and machine population; search the market for imported Used units to create new business opportunities.
  • Analyze and manage parts business Potential and Penetration to the assigned customers
  • Gather and report back market intelligence in the area of Aftermarket
  • Ensure that customer’s Monthly overdues are not more than agreed target
  • Gather customer feedback on dealer and machines performance
  • We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

    Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

    We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

    We make every effort to review and respond to every application.

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