Head of FM Services
TECOM Group
Dubai United Arab Emirates
منذ 22 ساعات
source : HireeJobsGulf

Role Purpose The role holder is responsible for overseeing and managing all FM Services operation activities in accordance with defined standards and processes with the objective of enhancing customer satisfaction and minimizing customer complaints Key Responsibilities Accountabilities Core ResponsibilitiesPlan and develop the schedule of site inspection activities to ensure they are conducted in a systematic way in line with the agreed SLA and ensure quality of work to meet customer expectations Evaluate the performance of Facilities Management services providers to ensure outsourced services are carried out as per agreed SLA and prepare noncompliance reports Follow up on noncompliance reports ensure remedial actions by responsible parties and recommend for monthly penalties if applicable Contribute to the process of identifying property management best practices and development of formal processes and practices as necessary towards improving customer journey in DHAM Ensure timely implementation of Facility Service processes as per SLAs and timely meet customer s expectation Maintain effective communication with business departments and clients to provide active support in the delivery of services as per SLAs and QHSE standards Services Premise handover takeover and CRM Requests Support the business development team and business partners in timely resolution of technical queries raised related to premises splitting merging reinstating and change usage Oversee the premise units handing over takeover activities completed within the SLA agreed to improve BPs turnaround time and enhance business needs Provide high level support to BPs and their contractor for fitout related technical queries and NOCs to ensure all fitout activities are carried out in line with DHAM standards Monitor maintenance regimes implementation in line with best practices to optimize the utilities consumption Oversee utility consumption on a monthly basis and compare consumption levels with utility bills Manage and control process related with the Inventory Management of Properties Property Units and their classifications Actively support the Department Head in improving department s performance strategy to enhance performance of the department Provide timely inspection reports to Facilities Management Representative for necessary decision making in monthly payment certificate Actively Support the management of customer complaints related to FMS and ensure complaints are timely appropriately managed and closed as per SLAs to ensure maximum client satisfaction Establish frameworks and governance mechanism to ensure integrity of the CRM system to ensure accuracy of property and leasable inventory details being captured Responsible for ensuring the continuous update of FitOut asbuilt drawings and resolve CRM service requests People Manager Provide leadership within the function setting individual objectives managing performance developing and motivating staff provision of formal and informal feedback and appraisal in order to maximize subordinate and departmental performance in the pursuit of the Department s objectives Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention

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