Housekeeping Supervisor
Marriott Hotels Resorts JW Marriott
Dubai - United Arab Emirates
منذ 4 يوم
source : HireeJobsGulf

DUTIESThe following are specific responsibilities and contributions critical to thesuccessful performance of the position 1 To be able to conduct departmental opening up closingdown procedures according to shift allocation When necessary2 To supervise the work of the room attendants and allsupervisors providing assistance and support and taking corrective measures shouldthe standard of work deviate from the set standards 3 To ensure any V I P or special requirements are providedand are ready for guests on arrival To check all V I P Bedrooms 4 To check public areas and to offer help where needed tomake sure that the cleaning is to the hotel standard 5 To assist with the deep cleaning of public areas and tohelp in the floor care6 To help to oversee with the Supervisors the coordinationof training and orientation on all housekeeping associates Maintainingtraining records Training focus sheets and updating accordingly and assistingin the measure of the hotel standards 7 To attend or hold training sessions when required8 To assist with standard bedroom checks at all levelsincluding team leaders9 To carry out Brand Standard checks within the department10 To provide assistance support and training to all levelsof Housekeeping team taking corrective measures should the standard of workdeviate from the hotel standards 11 To assist with all team members 1on1 meetings and staffappraisals12 To assist in building and maintaining an efficient teamof staff by taking an active interests in their welfare health safety trainingand development 13 To assist in maintaining discipline within department 14 To assist in the stock taking of all linen and equipmentetc at regular intervals preparing the results highlighting any shortages orsurpluses and undertaking remedial action where appropriate15 To assist in monitoring departmental costs whilst usingresource effectively and economically to ensure expenses are kept to a minimum 16 To liaise with the maintenance department regularly toensure that all faults defects and minor paint repairs are carried outpromptly and report more major difficulties to the Chief Engineer immediately 17 To assist organize and supervise deepcleaning andspecial cleaning Curtains Carpets of all areas under jurisdiction as required to maintain the very highest of standard 18 To be aware of the work specification of all outsidecontractors and to liaise with contracting companies as required 19 To assist in the selection of equipment products andservices as necessary20 To assist and advise on the installation or changingdepartmental systems or procedures and to ensure all departmental practices andprocedures to be confident in their implementation 21 To assist with the recruitment and section of departmentemployees 22 To assist in the preparation of weekly Rotas and wages Forecast actual 23 To assist the office coordinator to ensure cost effectivestaffing levels and usage of supplies and to be fully conversant with relevantaccounting procedures and records keeping24 To ensure all requests from guests are carried out 25 To be fully conversant with standard cleaning proceduresand the correct usage and dosage of each cleaning chemical To be aware of andadhere to the health and safety Regulations and to ensure that these arecomplied with at all times 26 To be aware of all current Company and DepartmentalPolicies and Procedures ensuring these are adhered to at all times 27 To attend all Statutory Training Job Training Sessionsand Communication Meetings 28 To provide a high level of customer care anticipatingany potential areas for guests dissatisfaction and taking appropriate action toprevent this29 To ensure any guest complaints are investigated andrectified to the guest s satisfaction immediately Any serious complaintsshould be referred to Executive Housekeeper Director of Services for his orher attention 30 To maintain a cheerful and polite Attitude to our guestsand colleagues at all times and to use the guests name if known 31 To ensure all departmental practices policies andprocedures to be confident in their implementation and assist in the necessarymodification of any as requested32 To ensure that all room attendants hand over all lostproperty as soon as it is found and that it is recorded according to the hotelstandard33 Attends meetings and training sessions courses that maybe beneficial to you and your department on request from your line manager 34 To take correct action in the event of a fire Demonstrates a working knowledge of fire prevention and to ensure that stafffollow the hotel evacuation procedures up on hearing the alarm35 Familiarizes yourself with your departmental serviceperformance product standards and to be able to demonstrate theirapplication consistently 36 Have a good knowledge of all hotel facilities and be ableto answer guest questions in a quick polite and helpful manner 37 Follows all procedures set up for the protection of theenvironment within the hotel and grounds 38 To relive the Office coordinator and Floor supervisorwhenever is needed39 To carry out any other reasonable requests made by theExecutive Housekeeper Director of Services or Hotel Management40 To relive the Office coordinator and Floor supervisorwhenever is needed

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