IT - Application Support Manager
pwc
Dubai, UAE
منذ 3 يوم
source : Drjobs.ae

A career in Information Technology, withinInternal Firm Services, will provide you with the opportunity tosupport clients core business functions by deploying applicationsthat enable their people to work more efficiently and deliver thehighest levels of service to our clients.

Our InformationTechnology Generalist - Client Services team focuses on managingthe design and implementation of technology infrastructure for ourclients, developing and enhancing client applications, andproviding technology tools that help create a competitive advantagefor clients to drive strategic business growth.

Leading the application support team for businessapplications across

the Middle East region,focusing on availability, support and

augmentation of core business applications.

  • Lead applications support team in Middle East
  • Responsible for availability of Middle Eastapplication services, both for Front and back office services
  • Ensure business application systems are developed,maintained,
  • and supported in order toachieve efficient and effective delivery of services
  • Manage application configuration and upgrades, problemanalysis and resolution for complex application problems, engagingvendors and L3 support teams as required
  • Manage application projects providing technical and projectmanagement input as required
  • Improveapplication functionality and performance and provide suggestionsfor system and business improvements
  • Managerelationships with vendors and outsourced suppliers for localapplications
  • Develop procedures anddocumentation for application support
  • Responsible for Application support team SLAs
  • Develop and maintain interfaces, export and imports, andensure their smooth running where required
  • System configuration, scripting and user admin according toapplication needs
  • Delivery of managementreports on application and system performance
  • Support creation of end user training documentation andarrange third party training
  • Line manage anddevelop application support team
  • Ensurecompliance with information security policy for inscope
  • applications
  • Plan and testdisaster recovery plans for inscope applications
  • Manage incident queues and lead on problem resolutionand escalation
  • Partake in Major Incidentteams as required
  • Responsible foroverarching portfolio of applications, release management, outagesand upgrades
  • Manage testing activities forinscope applications, and responsible for creation of testing plansand UAT sign offs
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