Service & Interaction Designer
Ultimate HR Solutions
Dubai, DU, ae
منذ 17 ساعات

Job Description

Our client, one of the largest telecommunication corporation in the GCC, is looking for qualified and experienced Service & Interaction Designer based in Dubai.

SERVICE & INTERACTION DESIGNER ROLE

The service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues.

This includes observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

RESPONSIBILITIES

  • Lead Service Design and Interaction Design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definitions.
  • Collaborate to understand user needs, identify design opportunities, and create meaningful user experiences.
  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
  • Drive a human-centered design process that spans all phases of development, from framing a problem to creating concepts for launch.
  • Develop system maps, user goal models and UX and other performance metrics that directly inform the design of system components.
  • Lead the definition of interactions and services based on relevant business, technical, and design considerations.
  • Explain, discuss and justify design decisions eloquently.
  • Plan, design, facilitate, and synthesize workshops.
  • Use a range of design methods and practices to design experiences, and lead the team in determining which are the most appropriate to use.
  • Frame and tell the story of design solutions. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
  • Requirements

    QUALIFICATION AND EXPERIENCE

  • Bachelor's degree in a field like product management, business administration, engineering, digital communication, design or related field.
  • Experience in collaboration and prototyping tools such as Adobe XD and Figma.
  • Minimum 3-5 years of experience in interaction design.

    SKILLS

  • Advanced ability to create experience maps, user journeys and service blueprints and interaction models, flows
  • Extensive knowledge of and experience with driving and applying user-centered design processes. Accustomed to working collaboratively with customers and cross-functional team members.
  • Strong skills in collaboration and prototyping tools such as Adobe XD and Figma.
  • Should be able to identify and create a business process, which is a formalized set of tasks and activities that helps accomplish specific business objectives.
  • They should also be able to discern between a business process and a series of steps captured on a flow chart or workflow

  • A history of being part of teams who focus on user-centered design practices to develop new products and services.
  • Requirements

    QUALIFICATION AND EXPERIENCE Bachelor's degree in a field like product management, business administration, engineering, digital communication, design or related field.

    Experience in collaboration and prototyping tools such as Adobe XD and Figma. Minimum 3-5 years of experience in interaction design.

    SKILLS Advanced ability to create experience maps, user journeys and service blueprints and interaction models, flows Extensive knowledge of and experience with driving and applying user-centered design processes.

    Accustomed to working collaboratively with customers and cross-functional team members. Strong skills in collaboration and prototyping tools such as Adobe XD and Figma.

    Should be able to identify and create a business process, which is a formalized set of tasks and activities that helps accomplish specific business objectives.

    They should also be able to discern between a business process and a series of steps captured on a flow chart or workflow A history of being part of teams who focus on user-centered design practices to develop new products and services.

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