Are You Ready to take your career to the next level?
Be part of the pioneering team of Pyypl Ltd., the future’s leading digital payment card!
Pyypl Ltd. (pronounced people ) is a pioneering FinTech company rolling out services in multiple countries in the Middle East, Africa and Central Asia region.
Similar companies globally include Revolut, Monzo, N26, and TransferWise.
Pyypl has recently been selected in the Top 10 Start-up’s in the UAE for 2021 by LinkedIn.
We are proudly regulated by various financial services regulators, and our Group Headquarters is based in Dubai, United Arab Emirates.
To boost our growth, we are now looking for an energetic, skillful Customer Experience Specialist to join our CX team! The CX Executive / Agent will be responsible for helping customers with their queries, meeting internal SLA’s, setting record breaking CSAT scores and simply creating a wow experience for the customers at Pyypl.
What you'll be doing :
Handle inbound customer complaints and ensure that queries and issues are answered and resolved in a timely manner through all dedicated channels
Track and maintain customer interactions, transactions, comments, and complaints
Highlight customer issues that require escalation
Work in cross-functional teams to provide feedback and help improve customer experience
Demonstrate a passion for service and always deliver remarkable customer experience
Embody positivity and a solution-oriented approach towards customers
Achieve customer experience KPI’s SLA’s, CSAT etc.
What you'll need to succeed :
Bachelor’s Graduate from a reputed University in Business Administration / Marketing (preferable)
At least 3+ years of experience as a Customer Experience Specialist
Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
Excellent oral and written communication skills in English and Russian.
Demonstrates experience with CRM systems
Goal-oriented team player who works well independently and in team environments to solve problems
Excellent attitude towards clients, customers, and most importantly peers
Should be flexible to re-locate to UAE.
As per Company norms depending on candidate’s experience and qualifications
At Pyypl, we don’t just offer jobs but careers. Nothing can replace a start-up spirit with the following benefits :
Autonomy and trust
Flexible working hours
A chance to form and build a tech company and its culture from the ground up
Continuous learning and development
Fast career growth
Team activities to promote open communication and collaboration
Equal treatment to everyone
We are all about your Pyypl experience. Pyypl is for People!