Customer Support Specialist (English & Russia)
Pyypl Ltd.
Dubai, United Arab Emirates
3d ago

Are You Ready to take your career to the next level?

Be part of the pioneering team of Pyypl Ltd., the future’s leading digital payment card!

Pyypl Ltd. (pronounced people ) is a pioneering FinTech company rolling out services in multiple countries in the Middle East, Africa and Central Asia region.

Similar companies globally include Revolut, Monzo, N26, and TransferWise.

Pyypl has recently been selected in the Top 10 Start-up’s in the UAE for 2021 by LinkedIn.

We are proudly regulated by various financial services regulators, and our Group Headquarters is based in Dubai, United Arab Emirates.

To boost our growth, we are now looking for an energetic, skillful Customer Experience Specialist to join our CX team! The CX Executive / Agent will be responsible for helping customers with their queries, meeting internal SLA’s, setting record breaking CSAT scores and simply creating a wow experience for the customers at Pyypl.

What you'll be doing :

  • Handle inbound customer complaints and ensure that queries and issues are answered and resolved in a timely manner through all dedicated channels
  • Track and maintain customer interactions, transactions, comments, and complaints
  • Highlight customer issues that require escalation
  • Work in cross-functional teams to provide feedback and help improve customer experience
  • Demonstrate a passion for service and always deliver remarkable customer experience
  • Embody positivity and a solution-oriented approach towards customers
  • Achieve customer experience KPI’s SLA’s, CSAT etc.
  • What you'll need to succeed :

  • Bachelor’s Graduate from a reputed University in Business Administration / Marketing (preferable)
  • At least 3+ years of experience as a Customer Experience Specialist
  • Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
  • Excellent oral and written communication skills in English and Russian.
  • Demonstrates experience with CRM systems
  • Goal-oriented team player who works well independently and in team environments to solve problems
  • Excellent attitude towards clients, customers, and most importantly peers
  • Should be flexible to re-locate to UAE.
  • Remuneration :

  • As per Company norms depending on candidate’s experience and qualifications
  • Benefits :

    At Pyypl, we don’t just offer jobs but careers. Nothing can replace a start-up spirit with the following benefits :

  • Competitive salary
  • Autonomy and trust
  • Flexible working hours
  • A chance to form and build a tech company and its culture from the ground up
  • Continuous learning and development
  • Fast career growth
  • Team activities to promote open communication and collaboration
  • Equal treatment to everyone
  • We are all about your Pyypl experience. Pyypl is for People!

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