Head of Customer Experience CX
Quest Search and Selection
منذ 4 يوم
source : HireeJobsGulf

Quest Search and Selection is working with a highly successful retailer in the Middle East seeking for a Head of Customer Experience CX to lead their team in Dubai If you see yourself working for an agile and dynamic environment then we highly encourage you to apply As Head of Customer Experience CX your will Design product vision and roadmap for assigned business unit Provide expertise throughout the entire user experience design development Enhance existing user platforms across multiple digital channels Work with key internal and external teams in the planning and execution of digital product roadmaps Drive innovation and an engaged culture by developing mentoring and leading a team that is aligned with achieving operational excellence Gather key insights identify success factors and turn them into enhancement recommendations Lead mentor and manage the team in delivering optimum user experience Keep abreast of latest market trends and best practices REQUIREMENTS Bachelors or Masters in Computer Science Marketing Design or any relevant field Must have at least 10 years relevant experience for a retail business Proven track record in customer experience strategy customer lifecycle management customer retention project management and team leadership Demonstrated experience in endtoend digital product design and leading a CX design team Extensive experience in an agile environment handling multiple projects Strong leadership problemsolving and analytical skills Excellent written and verbal communication skills Fluent in Arabic an advantage In return for your handwork and success the company is willing to pay an attractive taxfree salary along with family benefits If you feel you have what it takes to become part of this successful company then please apply with an up to date CV

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بريدي الالكتروني
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