Customer Services Executive
AP Management Consultants
Dubai/ UAE, IN
منذ 5 يوم

Job Description

Worked in a combination of Customer Service, Planning, Supply Chain roles

Booking of orders,

Interacting with customers to serve their needs.

Will involve many conference calls with customers based in the USA, hence late evening calls will take place regularly.

Overseeing deliveries from PO to dispatch until final delivery

Monitor monthly sales budget and support in target achievement.

Drive improvements in business processes, work towards improving ERP system and reduction of manual work.

Work closely with internal departments to understand key issues and take corrective action to meet customer demands

Develop internal process to resolve and reduce customer complaints. Establish good rapport with your customers.

Review purchase orders and shortages. Ensure Order fulfilment and service deliverables are achieved as per customer requirements.

Ensure documents related to exports, regulatory requirements are processed with accuracy.

Handling payments & payment reconciliations.

Process set up and SOP implementation

Co-ordination with various internal departments like Planning, and production

Supervising record keeping of shipping documentation & other documents.

Close co-ordination with warehouse to ensure smooth process flow, starting with receiving the Sales Orders until the sale is closed by invoicing and the shipment received by the Customer.

Salary : INR 4,00,000 - 6,50,000 P.A.

Industry : FMCG / Foods / Beverage

Employment Type : Permanent Job, Full Time

Keyskills : Production PlanningSales BudgetingSupervisionProduction SupervisingCustomer ComplaintsTarget AchievementERP SystemCorrective ActionProcess FlowSupply Chain

Desired Candidate Profile

PG - Post Graduation Not Required

Doctorate - Doctorate Not Required

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