Concierge
Accor
Dubai, Dubai, AE
منذ 4 يوم
source : WHATJOBS

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai.

A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French 'Joie de Vivre'.

Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center.

Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi.

If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist -Concierge and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

The Position

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

Assist guests with all inquiries, both hotel and non-hotel related

Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known

Maintain good relationship with Airport Concierge

Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

Maintain detailed knowledge of the activities of the day and of key occurrences in your city / location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards

Consult Log Book for information / requests left by outgoing shift

Manage incoming guest mail, messages, facsimiles and special deliveries

Manage all transportation requests

Manage outgoing guest mail, courier services and parcel postage as requested by guests

Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

Receive telephone calls and take messages for guests who are out

Conducts all of the above in accordance with the hotel's policy, while adhering to Sofitel Behavioural Standards

PERSONAL ATTRIBUTES

Good English language verbal communication skills

Ability to work cohesively with co-workers and managers as part of a team

Ability to be attentive to guest needs, remaining calm and courteous at all times

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

Secondary / High School education

EXPERIENCE

Minimum two years'experience as a Concierge or in a related position

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تقديم
بريدي الالكتروني
بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
استمر
استمارة الطلب