Service Leader - Food and Beverage (Tea Master), Shang Palace
Shangri La
Abu Dhabi
منذ 2 يوم

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style.

To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.

The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland.

The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

SHANG PALACE - The art of Chinese Fine Dining

Award-winning Cantonese restaurant, Shang Palace places importance on bringing the origins and traditions of the cuisine to the forefront of fine dining.

Comprising traditional decor, with authentic flavours, Shang Palace offers diners a theatrical dining experience that includes a Kung Fu Tea Master and Yum Cha served in a customary manner.

The restaurant delivers a consistent, authentic experience for those enjoying the best of Cantonese cuisine.

AWARDS

  • Best Chinese, Time Out Abu Dhabi, 2015
  • Favourite Chinese Restaurant, What's On Awards, 2014
  • Best Business Lunch, What's On Abu Dhabi, 2013
  • Best Chinese, What's On Abu Abu Dhabi, 2012
  • Highly Commended Chinese, Time Out Abu Dhabi Awards, 2011 and 2012
  • Best Chinese, Time Out Abu Dhabi Awards, 2010
  • Highly Commended Best Business Lunch, Time Out Abu Dhabi Awards, 2010
  • DUTIES

    Assist in ensuring smooth operations of Shang Palace. He / she will maximize tea profits, maintain tea quality and service to enhance guest satisfaction

    JOB & RESPONSIBILITIES

  • To have complete knowledge on the Chinese tea available in the Shang Palace
  • Ensure that SLIM ,Hotel standards and policies are explained to colleagues and are correctly applied
  • Monitor and ensure smooth operations in Chinese tea service and quality
  • Maintain consistency in Chinese tea service / quality / cleanliness
  • Handle minor complaints in Chinese tea quality or service and reports them to the Service Manager for proper action
  • Check set-up / mise-en-place of Chinese tea Counter prior to start of operations
  • Check cleanliness of Chinese tera counter prior to and after service
  • Ensure that all Chinese tea materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
  • Practice economy of food, beverage, paper supplies, electricity and water
  • Check & train Colleagues on Chinese tea knowledge and service skills
  • Responsible to up sell the popular items in order to generate more revenues for the restaurant
  • Stay proactive to guests requests & pay special attentions to refilling the tea
  • Ensuring that checklists, requisitions and proper opening and closing functions are being completed in each shift
  • Interact positively with guests promoting hotel facilities and services
  • Organize special events in the restaurant,maintain rapport with all departments and attend relevant meetings
  • Assist the Restaurant Manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.
  • REQUIREMENTS

  • At least 1 years experience in a similar position in a 5* hotel
  • Excellent communication skills in English & Chinese (oral and written).
  • Passion for delivering exceptional levels of guest service
  • A warm personality, attentive and presentable
  • Accountable and resilient
  • Familiar with Micros system
  • Ability to work under pressure
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