1.Educate customers on the benefits of making timely Payments.
2.Track and monitor productivity / effectiveness for optimal performance.
3.Raise customer service issues to supervisor and collections.
4.Identify high risk and skip accounts for referral to supervisor.
5.Raise installment recommendations with customers.
6.Constantly seek to improve ways of working by challenging the status quo and Supporting an empowering climate within the team, sharing knowledge, Experience, best Practice and providing
constructive feedback as required.
7.Embed World class customer service.
8.Participate in local events to support local needs, develop individual and team skills and Raise the Banks profile in the local community.
Responsible for all collection related activities.Mainly responsible for collection of debts from the customers.