About Jumeirah :
At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Madinat Jumeirah The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-
class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-
winning Talise Spa, and the superlative Talise Fitness health club.
About the Job :
Comprehensive knowledge of the hotel, including all departments, services and outlets.
Build a rapport with all in-house VIP guests, ensure guests are recognized and obtain specific individual needs (likes / dislikes) in order to maintain guest profile and a high level of feedback within the department.
Be thoroughly knowledgeable of all in-room services, amenities, functions, systems, as well as Opera and Micros
Maintain privacy and security of in-house guests and is continually proactive in all areas of operation.
Provide a full cashier and currency exchange service.
Prepare and check-in arrival rooms, in-house guests and departure rooms.
Up sell rooms / suites and cross sell all outlets within the resort and Jumeirah International.
Fully responsible for Suites / Presidential and Royal.
Coordinate closely with VIP Team and other Departments guest requirements.
Refreshes the rooms and suites and assists with turndown service.
Coordinate laundry and pressing collection and delivery.
Provide a full shoeshine service.
Offer packing and unpacking services as requested.
Deliver and place the evening amenity / gift and newspapers in the room
Provide tea, coffee, and beverage service as and when requested by the guests.
Support and assist Senior Management and perform duties and responsibilities as assigned by Senior Management.
Fully responsible for the manning and cleaning of the Suite Pantry / Kitchen (i.e. mopping, polishing glasses & silver ware, collecting stock from the main store and including linen collection, folding napkins, setting up a max of 12 fruit baskets daily, dishwasher usage, polishing of shoes, Polishing silver & Brassware).
Ensures kitchen is correctly stocked & operationally prepared at all times according to set standards.
Maintain full control over the Private Bar Inventory on the respective floor including : collection of new stock from store, replenishment and control on par stock as per the standard.
Service of evening snacks with alcoholic & nonalcoholic beverages to the guest suites; special occasion preparation and service of cakes / flowers for the guest.
Full attendance of guest laundry (ie. documenting, checking, sorting, and preparing for delivery to the guest suites in prepared boxes.
Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements.
Also, ensures the privacy and security of all the suite guests.
Maintains a full & comprehensive knowledge of the products and services available in the SBU, other Jumeirah properties and the local area.
Carries out guest registration, cashiering and other administrative tasks as per the standard.
Abides by all hotel and company policies and procedures including Health & Safety policies, HACCP, Butler’s Grooming standards, punctuality / attendance procedures and Quality standards.
Any other duties as may reasonably be requested by the management.
About You :
The ideal candidate for this position will have the following experience and qualifications :
A minimum of 1 year previous experience working as a Butler or Guest Service Executive in a 5-star hotel.
At least secondary education or diploma / degree in hospitality management
Excellent English communication skills
Knowledge in Opera (PMS) and as well as MS Office application
Outgoing personality with ability to communicate with guests and colleagues
Additional language (Russian, German, French, Italian, Spanish, Japanese or Arabic) is an added value
About the Benefits :
This position offers a highly competitive salary and package which includes : fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-
annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.