Job Title Operations Manager Victoria's
Job Title Customer Service Officer
About Us :
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world's leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including : Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.
F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio reflects the choices and lifestyle of its customers.
From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thru's and online, Alshaya Group brings customers the brands they love in the places they want to be.
Dubai Head Office
Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation.
The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty, not just through the product but through the customer service experience provided by the in store staff.
With more than 70 brands and stores across Kuwait, UAE, Saudi Arabia, Qatar, Egypt, Bahrain, Oman, Jordan, Lebanon and Morocco our store operations management teams may travel 1000s of miles each month, carry several different currencies, change time zones day in day out and thrive on the challenges that such a widespread remit provides them.
Working as an Operations Manager for Alshaya gives you the opportunity to work with a dynamic, performance-focused team in a region where the retail industry is thriving.
In recent years there has been a strategic plan of growth; new stores in existing markets, existing brands to new markets and new brands to existing markets. And the plan continues.
In this role you will be responsible for achieving all business plan targets, actively contributing to new store openings and identifying opportunities for employee and business development across a region - a region which may include multiple countries.
People often ask us : what does a typical Alshaya person look like? The answer is there is no typical Alshaya person! Our workforce spans the world, with many different cultures, backgrounds, specialties and levels of experience.
We believe that when our people are as diverse as our customers, it enables us to serve them better. To drive our performance and help everyone realise their potential, we are committed to a culture of equality and inclusion.
When you join Alshaya, you will discover people who bring energy and drive to their specific roles. We seek the best and we expect the best of the people we employ.
In turn, we offer exciting career opportunities and employee benefits.
If you want to be part of the Alshaya family and join our ongoing success story then we want to hear from you. If you can't find what you are looking for, but you think you have what it takes, then you can register your CV with us for future opportunities.
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