Coordinate and communicate the QualityManagementSystem.
Ensure the Quality related documentsaremaintained and current.
Develop a reportingstructure to engage allmanagers and leaders.
Develop and implement a ContinuousImprovementPlan.
Actively monitor all relevantsystems andprocesses to ensure compliance.
Coordinate and manage the externalAuditprocess.
Coordinate and manage theinternal Auditprocess.
Skill managers to meetthe complianceresponsibilities of their position.
Manage the risk and complaints register toensure it is upto date.
Coordinate the implementation ofoutcomes fromthe annual internal and external audit.
Quality Assurance Strategy
Coordinate and leadthe Quality Assurancestrategy, to achieve Forward Planoutcomes.
Recommend selection of andcoordinate themanagement of external audit contractors.
Work with the Managers to achieve complianceagainst theQuality Assurance Plan.
Work with Managers toensure the review andcontinuous improvement of organizationalpolicies and procedures tosupport quality services.
Skill managers to meet the complianceresponsibilities oftheir position.
Develop and implement annualinternal qualityaudit process.
Train allLeaders and Managers in internalaudit complianceprocess.
Oversee the review and continuousimprovementof the organization’s intranet-based PolicyPractice and systemfor Quality Services.
Coordinate the Quality and Complianceactivities incollaboration with internal and external stakeholders.
To coordinate the external audit process.
Required to participate in an annualPerformance Appraisaland development of an Annual Learning Plan.
Write and reviewpolicies, procedures andpreforms.
Maintainintegrity of delegations of authorityand ensure relevance in linewith changes across organization.
To coordinate the internal audit process oftheQuality Management System.
Coordinate theAnnual quality audit resultsreport for Executive Leadership Teamand the Board.
Conduct an annual survey ofManager and TeamLeader understanding of their quality andcompliance responsibilitiesand report results.
Monitor quality and capture quality improvementactivitiesto ensure they are adopted across Family Life.
Provide regular reporting to General ManagerPeopleCulture and Quality as required
Degree of Independence / Complexity ofEnvironment
Highly ambiguous, constantly changingenvironment with adiverse network of key stakeholders and policymakers.
Must be able to deal with simultaneouslyoccurring crisiswhich may compete for time.
Working relationships / Impact ofInteractionsExample :
Interactsextensively with senior management toeducate, influence, and buildawareness of key issues and proposesolutions.
Influences and negotiates with externalparties(ADNIC,Landlords, etc.) for the benefit of the University.
Must possess a bachelor’s degree inarelated field and a minimum of 4 years relevant experience oranequivalent combination of education and experience.
Demonstrated ability to review anddeveloppolicy.
Demonstrated ability in keystakeholderrelationship management.
Demonstrated ability in coordination ofprojects tooutcomes, targets, timelines and budget.
Experience conducting audit in a governmentfundedprovider.
Demonstrated ability inself-management.
Excellent Technical writingand editing skills.
Computer skills(intermediate level, or above)in Microsoft Office environmentincluding word processing, data collection and entry, internet andemail.