Posting Date Jun 30, 2019
Job Number 19087084
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts / JW Marriott
Position Type Non-Management / Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
J OB SUMMARY
Responsible for maintaining all guestspassport & ID database and transfer on timely manner to Dubai Police,assisting guests at the front desk, and main lobby while providing the highestlevel of service possible in an efficient courteous and professional manner byfollowing Marriott Standards of aggressive hospitality and adhering toprocedures.
SCOPE / BUSINESS CONTEXT
A Full Timeposition based at JW Marriott Marquis Dubai.
Number of DirectReports - 0
Titles of DirectReports 0
Havingan experience in similar position for at least 12 month
Skills and Knowledge
Excellentcommand of Arabic oral and written communication skills English or otherLanguages is an added advantage
Tolerantfor all guests and colleagues (regardless of race , sex , color or religion)
Abilityto make decisions
Friendly& a people person
Ableto get on well with people from many different backgrounds
Ableto work under pressure at times
Abilityto handle multitasks at the same time
Ableto do shift work
Abilityto handle cash
Knowledgeof Dubai is preferred but not essential
Education or Certification
HotelSchool is an added advantage-Preferred
The following are specific responsibilities and contributions criticalto the successful performance of the position :
Reportto work on time in proper, clean uniform with name tag
Personalappearance & grooming must confirm with standard
Handleall duties according to hotel policies and procedures
Beknowledgeable about hotel procedures and check all bulletins for info
Get adaily briefing about all special events
Haveknowledge about all guest rooms , features and amenities plus all servicesoffered by the hotel
Eachassociate is expected to carry out any request by management which theassociate is capable of performing
UpdateC.I.D system on a daily basis with daily hotel activities
Ensureaccurate balancing of C.I.D system on a daily basis.
Insertingproper guest’s profiles on the CID system
Performingthe room moves on the CID system as updated on OPERA
Deliverimportant messages posted in C.I.D system to concerned departments of the hotel
Proactivelyseeks & shares with Front Office any changes to the CID process or updatesin relation to Hotel procedures in relation to the UAE laws.
Applyfor multiple functions for the hotel i.e. banquets, events, groups, partiesetc..
Checkingout rooms from CID as soon as performed on OPERA
Passingon proper hand over to other colleagues.
Dealingwith CID Inspections.
OperateOPERA and other systems as required
Balancing OPERA and Tourism Dirham systems monthly.
Beknowledgeable of Marriott Rewards , Elite program and other Frequent flyerprograms as required
Knowhow to follow all hospitality guidelines
Answerthe telephone according to telephone etiquette
Knowhow to handle safety deposit boxes
Ensurecleanliness of work areas at all times
Utilizespare time for cleaning
Keepall equipment clean at all times
Assistall guests in problems and questions as required
Assistfellow associates on their jobs to ensure completion of all jobs on time
Haveknowledge of all emergency procedure and know how to act on them
Beflexible with regards to work schedule
Usepassword with discretion
Logoff your terminal when leaving your work area
Ensureall police ID requirements are communicated and shared in the department
Ensureall ID’s are transmitted within the timeframe allocated by authorities
Maintainsall equipment in pristine condition
Reportany deficiency to the FDM / FOM
Reportany unusual occurrence or requests to the manager
At alltimes strive to be an ambassador for Marriott
Bedisciplined at all times , stand alert and tall at the front desk
Befamiliar with daily checklists of your shift to ensure smooth operations
Safety and Security
Reportwork related accidents, or other injuries immediately upon occurrence tomanager / supervisor.
Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.
NotifyLoss Prevention / Security of any guest reports of theft.
Policies and Procedures
Followcompany, hotel and department policies and procedures.
Follows Marriott International Hotels LimitedRegional Office policies and procedures
Protectthe privacy and security of guests and coworkers.
Maintainconfidentiality of proprietary materials and information.
Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
Performother reasonable job duties as requested by Supervisors and Management.
Workinghours as required to do your job but normally not less than 48 hours per week.
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
Assistother employees to ensure proper coverage and prompt guest service.
Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, and timely manner.
Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
Thankguests with genuine appreciation and provide a fond farewell.
Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person / department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
Speakto guests and co-workers using clear, appropriate and professional language.
Talkwith and listen to other employees to effectively exchange information.
Working with Others
Supportall co-workers and treat them with dignity and respect.
Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
Quality Assurance / Quality Improvement
Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
Enterand locate work-related information using computers and / or point of salesystems.
Stand,sit, or walk for an extended period of time or for an entire work shift.
Readand visually verify information in a variety of formats (e.g., small print).
Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.