CID Coordinator - Open Day
Marriott Hotels Resorts /JW Marriott
Dubai, United Arab Emirates, United Arab Emirates
منذ 1 يوم

Posting Date Jun 30, 2019

Job Number 19087084

Job Category Rooms and Guest Services Operations

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Brand Marriott Hotels Resorts / JW Marriott

Schedule Full-time

Position Type Non-Management / Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-

workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

J OB SUMMARY

Responsible for maintaining all guestspassport & ID database and transfer on timely manner to Dubai Police,assisting guests at the front desk, and main lobby while providing the highestlevel of service possible in an efficient courteous and professional manner byfollowing Marriott Standards of aggressive hospitality and adhering toprocedures.

SCOPE / BUSINESS CONTEXT

  • A Full Timeposition based at JW Marriott Marquis Dubai.
  • Number of DirectReports - 0
  • Titles of DirectReports 0
  • Experience :

  • Havingan experience in similar position for at least 12 month
  • Skills and Knowledge

  • Excellentcommand of Arabic oral and written communication skills English or otherLanguages is an added advantage
  • Diplomatic
  • Tolerantfor all guests and colleagues (regardless of race , sex , color or religion)
  • Positive
  • Proactive& responsible
  • Abilityto make decisions
  • Friendly& a people person
  • Teamplayer
  • Ableto get on well with people from many different backgrounds
  • Ableto work under pressure at times
  • Abilityto handle multitasks at the same time
  • Ableto do shift work
  • Abilityto handle cash
  • Abilityto sell
  • Knowledgeof Dubai is preferred but not essential
  • Basicaccounting skills
  • Education or Certification

  • CollegeGraduate-Preferred
  • HotelSchool is an added advantage-Preferred
  • SPECIFIC DUTIES

    The following are specific responsibilities and contributions criticalto the successful performance of the position :

  • Reportto work on time in proper, clean uniform with name tag
  • Personalappearance & grooming must confirm with standard
  • Handleall duties according to hotel policies and procedures
  • Beknowledgeable about hotel procedures and check all bulletins for info
  • Get adaily briefing about all special events
  • Haveknowledge about all guest rooms , features and amenities plus all servicesoffered by the hotel
  • Eachassociate is expected to carry out any request by management which theassociate is capable of performing
  • UpdateC.I.D system on a daily basis with daily hotel activities
  • Ensureaccurate balancing of C.I.D system on a daily basis.
  • Insertingproper guest’s profiles on the CID system
  • Performingthe room moves on the CID system as updated on OPERA
  • Deliverimportant messages posted in C.I.D system to concerned departments of the hotel
  • Proactivelyseeks & shares with Front Office any changes to the CID process or updatesin relation to Hotel procedures in relation to the UAE laws.
  • Applyfor multiple functions for the hotel i.e. banquets, events, groups, partiesetc..
  • Checkingout rooms from CID as soon as performed on OPERA
  • Passingon proper hand over to other colleagues.
  • Dealingwith CID Inspections.
  • OperateOPERA and other systems as required
  • Balancing OPERA and Tourism Dirham systems monthly.
  • Beknowledgeable of Marriott Rewards , Elite program and other Frequent flyerprograms as required
  • Knowhow to follow all hospitality guidelines
  • Answerthe telephone according to telephone etiquette
  • Knowhow to handle safety deposit boxes
  • Ensurecleanliness of work areas at all times
  • Utilizespare time for cleaning
  • Keepall equipment clean at all times
  • Assistall guests in problems and questions as required
  • Assistfellow associates on their jobs to ensure completion of all jobs on time
  • Haveknowledge of all emergency procedure and know how to act on them
  • Beflexible with regards to work schedule
  • Usepassword with discretion
  • Logoff your terminal when leaving your work area
  • Ensureall police ID requirements are communicated and shared in the department
  • Ensureall ID’s are transmitted within the timeframe allocated by authorities
  • Maintainsall equipment in pristine condition
  • Reportany deficiency to the FDM / FOM
  • Reportany unusual occurrence or requests to the manager
  • At alltimes strive to be an ambassador for Marriott
  • Bedisciplined at all times , stand alert and tall at the front desk
  • Befamiliar with daily checklists of your shift to ensure smooth operations
  • Safety and Security

  • Reportwork related accidents, or other injuries immediately upon occurrence tomanager / supervisor.
  • Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.
  • NotifyLoss Prevention / Security of any guest reports of theft.
  • Policies and Procedures

  • Followcompany, hotel and department policies and procedures.
  • Follows Marriott International Hotels LimitedRegional Office policies and procedures
  • Protectthe privacy and security of guests and coworkers.
  • Maintainconfidentiality of proprietary materials and information.
  • Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
  • Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
  • Performother reasonable job duties as requested by Supervisors and Management.
  • Workinghours as required to do your job but normally not less than 48 hours per week.
  • Guest Relations

  • Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
  • g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.

  • Assistother employees to ensure proper coverage and prompt guest service.
  • Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
  • Addressguests' service needs in a professional, positive, and timely manner.
  • Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
  • Thankguests with genuine appreciation and provide a fond farewell.
  • Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
  • Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
  • Communication

  • Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person / department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
  • Speakto guests and co-workers using clear, appropriate and professional language.
  • Talkwith and listen to other employees to effectively exchange information.
  • Working with Others

  • Supportall co-workers and treat them with dignity and respect.
  • Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
  • Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
  • Quality Assurance / Quality Improvement

  • Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
  • Physical Tasks

  • Enterand locate work-related information using computers and / or point of salesystems.
  • Stand,sit, or walk for an extended period of time or for an entire work shift.
  • Readand visually verify information in a variety of formats (e.g., small print).
  • Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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