Field Support Engineer
Native Recruitment
Abu Dhabi
منذ 6 يوم

Native Recruitment is a recruitment and consulting agency with a registered office in Berlin, Germany. The company specializes in the following areas : IT and Software Development, Business Process Outsourcing, Telecommunications.

We have more than 14 years of recruitment and consulting experience, as a part of a group of the leading recruitment and consulting agencies in Bulgaria and Serbia.

Our client is a provider of applications in the telecommunications sector, specialized in interception of telephony services and data traffic.

The company has been in business in Europe since 1991, and is one of the market leaders in the industry.

Are you ready to embrace exciting challenges as part of your everyday routine?

What about a job in Abu Dhabi?

We are currently looking for a highly motivated and enthusiastic Field Support Engineer, that will provide first and second line of support for complicated communication & cyber intelligence systems, from Abu Dhabi.

Field Support Engineer

You will be...

  • Working with the partners of the company in the US and with local ISP networks operators;
  • Providing support for the company systems in areas of the technical support function, including installation, integration, maintenance as well as on-going support functions such as upgrading hardware and software, performance and capacity planning, etc;
  • Troubleshooting and servicing complex customer service inquiries for hardware / software products;
  • Analyzing and evaluating technical issues and suggesting methods and techniques to achieve resolution;
  • Assisting in the maintenance and implementation of technical support systems, serve as member of a project team.
  • Assisting in training, methodology implementation and orientation of other staff and / or users.
  • Qualifications :

  • Electronics, software or other technical degree (Technician / Engineer);
  • 3+ years experience as support or integrator engineer working with customers - locally and / or abroad;
  • Excellent technical troubleshooting and debugging skills;
  • Knowledge of communication : network structure (LAN, WAN), practical experience with communication equipment integration and configuration;
  • Experience with enterprise server hardware (Cisco, HP, Dell, Intel, IBM), central storage solutions (EMC, NetApp, IBM, Intel) and technologies (SAN, NAS);
  • Experience in VMware based environments Installation, Maintenance and troubleshooting;
  • Extensive knowledge and understanding of operating system (Windows, Linux, Unix) including installation, administration and configuration;
  • Ability to write technical documentation;
  • Very good command of English, other languages are considered an advantage;
  • Ability to work under pressure, in the company and at customer site and to work non-regular hours;
  • Availability to travel (20-30%).
  • Desired skills :

  • Knowledge and understanding of packet data and ISP networks (MPLS, GSM, LTE);
  • Experience with secure network configuration, firewalls, internet gateways and network antivirus products;
  • Experience with IP analysis tools for complex network problem troubleshooting (e.g. Wireshark, Protocol Analyzer, Cacti, PRTG);
  • Experience with malware forensics products Static analysis, Sandbox, Memory forensics.
  • Familiarity with SQL and DBMS (Sybase, Oracle, MS SQL, MySQL)
  • By joining the team, you will have access to :

  • Attractive salary and bonus plan;
  • Relocation package;
  • Yearly accommodation;
  • Work transportation;
  • Health insurance;
  • Communication (internet and phones)
  • Yearly home leave vacation of 2 weeks
  • Minimum Engagement of 2 years
  • If you would like to work in an interesting, challenging environment, please send us your CV in English to office!

    Confidentiality of all applications is assured. Only short-listed candidates will be contacted!

    The candidates do not pay any taxes to the agency the services are FREE OF CHARGE.

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