Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries;
and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guest's service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. Grasp, turn and manipulate objects of varying size and weight.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit or walk for an extended period of time.
Perform other reasonable job duties
As requested by Supervisors
Safety and Security
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as
Necessary, to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer,
Pesticides, blood-borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Report work-related accidents, or other injuries immediately upon occurrence to manager / supervisor.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety Personnel.
Follow property-specific procedures for handling emergency situations evacuations, medical emergencies, Natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure Environment.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with Company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Perform other reasonable job duties as requested by Supervisors.
Residence Owners Relations
Welcome and acknowledge each and every Residence owner with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to the Residence owner's questions, concerns, and requests using brand or Property-specific LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Address Residence owners’ in a professional, positive, and timely manner.
Understand that only make safe (in case of any emergency, water leakage) engineering services are provided to the Residence owners inside their unit.
Anticipate needs, including asking questions of guests to better understand their needs and watching / listening to Guest preferences, and acting on them whenever possible.
Assist other employees to maintain proper coverage and prompt guest service.
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding Public areas of the property.
Working with Others
Support all co-workers and treat them with dignity and respect.
Quality Assurance / Quality Improvement
Comply with quality assurance expectations and standards.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move up and down a ladder.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit or walk for an extended period of time or for an entire work shift.
Ensure all Residence's common areas are properly maintained and in good condition including hallways, elevator landing areas, emergency staircase, pool decks, fitness center, squash court, sauna rooms, public restrooms, parking, front-drive, elevators, entrance lobby, etc.
Install, Maintain, and Repair Items
Ensure that all flammable materials are stored in OSHA and EPA-approved containment devices.
Maintain Building and Property
Report any serious maintenance problems, unusual findings, or safety hazards immediately to the Manager / supervisor.
Maintain appropriate logs / records.
Actively participates in the preventive maintenance program.
Carry out all works as per the country's technical regulations and safety standards.
Ensure all Residences common areas are properly maintained and in good condition, including hallways, elevators, elevator landing areas, pool decks, fitness center, squash court, sauna rooms, public restrooms, parking, front-drive, entrance lobby, parking, wadi, etc
Ensures all jobs allocated are carried out efficiently and promptly
Responsible for maintaining working tools in service-able condition.
Responsible for day to day maintenance
Carry out all tiles grouting and blocking and other assigned civil works duties within the complex
Carry out preventive maintenance schedules for masonry jobs as directed by Superiors
Repair, maintain, and alter buildings, retaining walls, and other brick or stone edifices
Mix mortar, lay bricks, and stones or concrete sidewalks and make and repair steps
Patch and replace a brick or stonework chimneys
Install and repair tile floors or walls
Read blueprints and plaster ceilings or walls
Estimate masonry jobs and carry out carpentry work incidental to masonry work.
Carry out repair works for marbles, wall stone cladding, sandstone tiles, interlocks, curbstones etc
Break open and repair wall blockwork and shaft risers
Carry out minor painting and carpentry works if required
Other job functions like carpentry and painting are desirable.