IT Engineer
techcarrot FZ LLC
Dubai, UAE
منذ 3 يوم
source : Drjobs.ae

Jobpurpose

Provide end-user usersupport for IT related issues

Functional area

Information Technology

Pravind Chandran

KeyResponsibilities and Accountabilities

Install and configure computer systems, printers,telephones

No Dues backup & return assetto store

New Joiners Desktop / Laptopissuing

ARF / PC Checklist submission

Troubleshoot system, app and network problems, diagnoseand solve, replace parts as required

Ensure allissues reported by users are logged in system as Tickets

Prioritize and manage several open tickets at onetime

Provide workaround until issue isresolved

Direct unresolved issues to the nextlevel of App / Infra Team

Proper routing ofcables / tagging in the assigned floors

Meetingroom management / support

Monthly update of AV,Patches & Websense on machines which are not updatedautomatically

Preventive Maintenance of Desktops / Laptops

Asset Inventory

In-store assets arrangement

SaturdaysIn-house Support

Non-working hours Remotesupport through mobile

Close 90% of Ticketsassigned on the same day

Test and evaluate newtechnology as required

Help create technicaldocumentation and manuals

Internal Teammembers

External Suppliers / Vendors

IT Support Team

Education &experience

B. Tech Degree orequivalent

Experience in a range of 4-5Years

Experience in providing end user ITSupport

Competencies

Technical / FunctionalCompetencies

Technical knowledgeof Windows 7 / 10

Technical know-how of Desktops / Laptops / Tablets

MS Office

IT ProcessImprovement

BehavioralCompetencies

ExcellentCommunication

Result orientation

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