Handle all administrative responsibilities and tasks of housekeeping department. Ensure up to date reports and information on departmental projects.
Make sure to complete required reports and projects on time and ensure smooth operation. In charge of housekeeping payroll systems and purchasing.
Assist and answer associates needs and act upon associate and superiors requests.
Scope / Business Context
A Full Time position based at JW Marriott Marquis Dubai
Number of Direct Reports 2
Titles of Direct Reports Coordinator Admin
Able to speak and read English, having an experience in similar position for at least 12 months with great Interpersonal skills.
Skills and Knowledge :
Good level of English essential
Ability to interact with different cultures
Able to work under pressure at times
Computer literate ( Excel, Word, Outlook & OPERA)
Multi-tasking in efficient manner
Education or Certification :
Higher level of Education (Graduate)
The following are specific responsibilities and contributions critical to the successful performance of the position :
Maintain, update, and create employee payroll records and files (e.g., new employees, transfers, previous error, retroactive increases, overtime and sick pay).
Secure and archive required payroll records for the appropriate length of time per state, federal, and company guidelines.
Review, verify, and reconcile punches, hours worked, pay adjustments, and other pay-related information, and post information onto designated records.
Complete payroll adjustments as per company standards prior to the cutoff date.
Review payroll register from payroll system for accuracy.
Handle inquiries and provide information to employees and managers / supervisors on payroll matters
Updating Vacation Tracker
Updating daily Vacation requests
Prepare monthly Invoice at month end for all buy out labor companies and other suppliers
Monitor / Action Local Expense Forms
Prepare monthly accruals at month end
Monitor monthly check book
Place supply orders in the system and follow up with suppliers
Complete requisition forms for inventory and supplies.
Notify manager / supervisor of low stock levels in a timely manner.
Troubleshoot vendor delivery issues.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Listen to hourly employees’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Serve as hourly employees’ first point of contact as part of the Guarantee of Fair Treatment / Open Door Policy process.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Receive and distribute incoming faxes, letters etc. to appropriate personnel and guests.
Responsible for correspondence, filing and written work.
General typing requirements.
Update GuestVoice records, Inspection scores
Keep all information confidential and in order.
Prepare job chats and LPPs
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.
Hand out duty mobile phones and keep track of the inventory.
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention / Security of any guest reports of theft.
Policies and Procedures :
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.
g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
Address guests’ service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions / offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance / Quality Improvement
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and / or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.