Sr. Ecommerce Analyst
Right Calibre Executive Search
منذ 1 يوم
source :

Our client is establishing a groundbreakingbusiness model within the Retail space. Developing their owntechnology and new customer propositions, this is an amazingopportunity to join a team of friendly, talented, driven analyststhat are looking to challenge the status-quo in eCommerce andretail.

  • Must have experience ingenerating reviews & ratings from customers by engagingthem on consistent basis in different creative ways.
  • Collect the full spectrum of customer experiencefeedback at scale to uncover insights, improve loyalty, and drivein-store traffic and results.
  • Feedbackcollection :

  • Collect customers’reviews & star ratings via email, SMS, checkout pop-ups,and via touch-screen directly at the point of sale.
  • Create a friendly and brand-customized feedback forms toreceive more and better authentic reviews.
  • Understanding of the authenticity and compliance of the reviewscollected.
  • Human feedback moderationincluded.

  • Should be familiar with themechanism to handle negative reviews :
  • Mustbe able to answer unhappy clients in a compliant way and have achance to help them receive what they expect from yourbusiness.
  • Should be familiar with how toreceive the constant flow of user-generated content that will helpto rank website higher on search results pages.
  • Analytics :

  • Get valuable insights fromthe feedback collected.
  • Must be familiarwith all major online marketing places.
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