Our client is establishing a groundbreakingbusiness model within the Retail space. Developing their owntechnology and new customer propositions, this is an amazingopportunity to join a team of friendly, talented, driven analyststhat are looking to challenge the status-quo in eCommerce andretail.
Must have experience ingenerating reviews & ratings from customers by engagingthem on consistent basis in different creative ways.
Collect the full spectrum of customer experiencefeedback at scale to uncover insights, improve loyalty, and drivein-store traffic and results.
Collect customers’reviews & star ratings via email, SMS, checkout pop-ups,and via touch-screen directly at the point of sale.
Create a friendly and brand-customized feedback forms toreceive more and better authentic reviews.
Understanding of the authenticity and compliance of the reviewscollected.
Human feedback moderationincluded.
Should be familiar with themechanism to handle negative reviews :
Mustbe able to answer unhappy clients in a compliant way and have achance to help them receive what they expect from yourbusiness.
Should be familiar with how toreceive the constant flow of user-generated content that will helpto rank website higher on search results pages.
Get valuable insights fromthe feedback collected.
Must be familiarwith all major online marketing places.