Service Operations Manager
Siemens Dubai
Dubai, Dubai, AE
2d ago
source : WHATJOBS

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Responsibilities :

  • The responsibility of this function covers driving the Service Operations in the Middle East & Asia-Pacific region with major impact programs, as well as process definition, implementation, training and productivity improvement with main focus on :
  • Establish Operations Service Communities to drive standards, rollout new programs and get input for improvement measures.
  • Develop regional productivity programs (including staffing standards, key operational KPI. Etc.)
  • Act as Region representative on the process governance team to make decision on standards.
  • Implementation of the process and organization Operations standards in conjunction with global standards with local adoption based on market need.
  • Implementation of operations productivity tools to improve margin plus customer satisfaction. Also provide regional requirements to HQ teams and regionalize and rollout.
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