Customer Care Manager
Chanel Dubai
Dubai, Dubai, AE
14h ago
source : WHATJOBS

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Responsibilities :

  • Solve operational issues
  • Adapt the organization to the needs and to the evolution of all the parameters
  • Organize the team according to the flows, channels, expertise
  • Build reporting dashboards (aligned with the one of Europe)
  • Analyze results then explain the gaps and propose solutions
  • Set up & improve processes if needed
  • Workforce management
  • Set Up the yearly plan of the team and the objectives to be approved by the management
  • Implement European KPIS in term of service level, client satisfaction, productivity
  • Monitor budget
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