Desktop Support Engineer
CARAT
Dubai
منذ 4 يوم

The purpose of this role is to provide onsite support for escalated technical issues that first line staff is unable to address and represent the Technology team in onsite incident, problem management resolution, and projects and software delivery

Job Title : Desktop Support Engineer

Job Description : Role Purpose :

Role Purpose :

The purpose of this role is to provide onsite support for escalated technical issues that first line staff is unable to address and represent the Technology team in onsite incident, problem management resolution, and projects and software delivery.

Key Accountabilities

  • Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
  • Closely monitors ticket queue to respond to and resolve client inquiries escalated within established Service Level Agreements (SLA).
  • Documents all end-user requests and interactions in ticketing system.
  • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
  • Builds relationships with first line teams to create a cohesive support team
  • Assists senior staff with functional tasks to support desktop environment projects such as software upgrades, patching, computer imaging, network upgrades, etc
  • Professional Skills :

  • Microsoft deskside engineering experience and qualifications (includes including Windows 7, Office Suite, and Sharepoint)
  • Apple deskside engineering experience and qualifications in a corporate environment
  • Competency in communicating technical information to both technical and non-technical end user
  • Key Experiences :
  • Technical SME
  • Technical SME
  • Experience of working with a service desk ticketing system
  • Delivery of projects
  • Problem Solving
  • Senior stakeholder management experience
  • Location : Dubai

    Brand : Time Type :

    Time Type : Full time

    Contract Type : Permanent

    Permanent

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب