The purpose of this role is to provide onsite support for escalated technical issues that first line staff is unable to address and represent the Technology team in onsite incident, problem management resolution, and projects and software delivery
Job Title : Desktop Support Engineer
Job Description : Role Purpose :
Role Purpose :
The purpose of this role is to provide onsite support for escalated technical issues that first line staff is unable to address and represent the Technology team in onsite incident, problem management resolution, and projects and software delivery.
Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
Closely monitors ticket queue to respond to and resolve client inquiries escalated within established Service Level Agreements (SLA).
Documents all end-user requests and interactions in ticketing system.
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
Builds relationships with first line teams to create a cohesive support team
Assists senior staff with functional tasks to support desktop environment projects such as software upgrades, patching, computer imaging, network upgrades, etc
Professional Skills :
Microsoft deskside engineering experience and qualifications (includes including Windows 7, Office Suite, and Sharepoint)
Apple deskside engineering experience and qualifications in a corporate environment
Competency in communicating technical information to both technical and non-technical end user
Key Experiences : Technical SME
Experience of working with a service desk ticketing system
Delivery of projects
Senior stakeholder management experience
Location : Dubai
Brand : Time Type :
Time Type : Full time
Contract Type : Permanent
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