Front Office Team leader
Novotel & Ibis Gate Hotels
ABU DHABI, Northern UAE, United Arab Emirates
منذ 15 يوم

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 04-03-2019




Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Key tasks

  • Ensure that the guest service is excellent so that he / she will return to the hotel.
  • Update Guest history.
  • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
  • Know the pricing policy of the hotel.
  • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
  • Follow up on the guest requests and ensure it is done or offer alternative solution.
  • Own the problem, solve it and follow up, involve your supervisor when it is necessary.
  • Ensure that the service offered and the provisions provided to the guests are up to company standard.
  • Ensure that the service provided to the guests will win their loyalty to return to the company.
  • Provide wake-up calls as requested by the guests.
  • Inform the guest of all the conditions related to their stay in the hotel.
  • Forward any messages received for the guest.
  • Forward all relevant information to the other departments in the hotel.
  • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
  • Perform miscellaneous job-related duties as assigned.
  • Takes part in, organises and supervises guest arrivals and departures that concern his / her team
  • Ensures that guest documentation and information is available and up-to-date
  • Ensures that the pricing policy and internal audit procedures are duly applied
  • Ensures that information is passed on to other departments as necessary (housekeeping, maintenance etc) and to the other members of the department
  • Keeps track of the standard of services delivered, based on guest comments and quality audits
  • Be aware of and prepare for Group arrivals on the day
  • Follow up on room discrepancies and communicate to HSK about them
  • Review the activities of the team members on their shift (eg. Reservations checked in, profile completion, City Ledger back up attachments
  • Act as a role model for other team members at all times
  • Maintain a positive can do attitude at all times towards both internal & external customers
  • At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب