The TicketingZone Manager is responsible for the roll-out through to Eventdelivery for the Ticketing Operations related to ticket check,resolution and hard validation at the Front Gates and within theExpo premises, including all space, asset, workforce,infrastructure and technology requirements.
The mainresponsibilities of this role include :
Work collaboratively with other stakeholdersand Functional Areas as appropriate to facilitate timely deliveryof infrastructure and Ticketing related services to ensure thesuccess of the project;
Assist in developing the on-site strategy for managementof workforce operations team, i.e. selection and placement,training, safety, appraisal and enforcement;
Contribute to training plans and materials forticketing workforce incl. paid staff, contractors andvolunteers;
Responsiblefor the successful operations of the ticket check, resolution andhard validation during on-hours in a dedicated Zone;
Act as Direct contact for theTicketing Contractor staff, Ticketing and other Functional Areasduring on-hours for that specific Zone;
Lead a team of contractor’s staff toensure all Ticketing services for Expo 2020 Dubai are delivered inthe respective Zone on time, to agreed scope and to provide anexceptional Ticketing experience to the visitor;
Supervise the Ticketing serviceprovider(s) and assures compliance with all service standards andcontract provisions for Expo Ticketing.
6+years + experience in the operations of previous high-scale eventand / or multi-gate theme park venue, as well as :
A Bachelor's degree within a relevantfield;
Profoundknowledge of Front Gate, admission control and guest group serviceoperations for a major high-attendance volume event;
Familiarity with all key eventoperational functions, understanding the Ticketing Operationsdependencies with the other operational departments of a majorevent;
Concise writtenand verbal communication skills;
Knowledge of computerized ticketing systems;
Knowledge of supervisoryprinciples and practices;
Ability to prepare teams for operationalreadiness.