Assisstant Manager
Tanqeeb
الإمارات 
منذ 12 يوم
source : تنقيب - TanQeeb

The Assistant Manager is responsible for supporting the Shop Manager in the effective running of the Shop in line with company policies and values and replacing him / her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

Key Accountabilities

  • Communicate sales plans and targets to the Shop team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed
  • Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
  • Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
  • Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational and customer satisfaction
  • Handle or assist the Shop Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
  • Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
  • Supervise the Opening / Closing process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
  • Qualifications, Experience, Knowledge -Bachelor’s Degree -1 - 2 years of experience in a managerial role; experience in retail is a plus -

    Certificate or degree in school of make-up is appreciated -Knowledge of arguments about product and application techniques -

    Understanding of store operating procedures -Proficiency in MS Office -Fluency in English -Competencies -Driving and Achieving results -

    Developing and Motivating Others -Commercial Understanding -Communication Skills -Planning and Organizing -Customer Focus -Decision Making

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