IT Team Leader
ADCB
Abu Dhabi, UAE
منذ 6 يوم

Posted Date : Jul 12, 2018

Expiry Date : 2018 / 08 / 11

Ref. JB3799872 Post Share Tweet

Job Description

To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors in order to ensure timely and quality project delivery and systems support.

1. Project Management

Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards

Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met

Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

2. System Management

Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service

Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust

3.System Development

Direct team members in the areas of application design,

programming concepts, database designing, web application deployment, integration methods and configuration

Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis

Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations

4.People Management

Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

5.Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

6.Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

7.Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Minimum Experience

At least 8 years of experience in Information Systems with 2 years in a managerial capacity with knowledge in management of applications / systems

Minimum Qualifications

Bachelor’s degree in IT / Computer Science

Professional Qualifications

PMP / Prince 2 certification or equivalent

ITIL certification or equivalent

Knowledge and Skills

Planning and prioritisation

Solution design

Architecture principles including service oriented architecture

Application development tools

Infrastructure / operating platforms

Software testing

Software change management

Software configuration management

Application support and maintenance

Incident management

Presentation and collaboration tools

Banking functionality and operations

Information security

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