Customer Care
EMIRATE AIRLINES
United Arab Emirates
منذ 10 يوم

Education : Higher Secondary

Experience : 1 - 5 Years

Description : Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?

can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.

  • Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ?
  • Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.

  • To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously.
  • Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.
  • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
  • Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
  • Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.
  • Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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    استمارة الطلب