Customer Service Coordinator MEEP - Medical Devices
Johnsons and Johnsons.
Dubai
منذ 5 يوم
source : Wisdom Jobs

Customer Service Coordinator MEEP - Medical DevicesN6Description Johnson and Johnson Caring for the world one person at a time inspires and unites the people of Johnson and Johnson We embrace research and science -

bringing innovative ideas products and services to advance the health and well-being of people Employees of the Johnson Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day throughout the world We have more than operating companies in more than countries employing nearly people Our worldwide headquarters is in New Brunswick New Jersey USA Our culture is interconnected by the shared values of Our Credo It s a culture that celebrates diversity and diverse perspectives It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities Johnson and Johnson Middle East covers 3 sectors Consumer Medical Devices and Diagnostics and Pharma Generally covers Middle East North Africa and Pakistan region countries employees across MENAP with Nationalities Purpose of the position Responsible for providing high level of customer service through timely and accurate order processing as well as effectively managing customer orders In addition is extremely customer focused in responding to customer enquiries resolving customer complaints and in liaising with the European Distribution Center for timely shipment of orders ResponsibilitiesInvestigates and resolves customer complaints regarding billing shipping delays and products Responds to customer inquiries regarding orders changes cancellations delivery dates application of products and pricing Owner of the Order Receipt and Processing on the system Processes orders by inputting to system providing confirmation to customers regarding order receipt and availability Generates non-

routine correspondence to secure additional customer information or resolve customer disputes Serves as liaison with sales manufacturing purchasing engineering and shipping personnel to handle customer inquiries and complaints Solicits and tracks customer feedback Conducts customer surveys Analyzes and reports on results Tracks carrier performance and alerts management when performance metrics arent met Point of contact for customers for claims Places orders for replacement parts and or for correcting errors such as shipment of wrong item or shortages Compiles shipping data and analyzes for trends in vendor performance Reports findings to management Qualifications Education and Qualifications A Bachelor s degree preferably in Supply Chain Experience skills and competenciesHigh Sense of Customer Service and OwnershipAbility to work on their own initiative and proactively interact with teams to obtain informationAbility to identify areas that require improvements and suggest plans for remediation Ability to react quickly and decisively to constantly changing demandsExcellent PC and data bases skills JDE knowledge is an advantage Customer and performance oriented Good Team player Good interpersonal skillsVery good English Arabic french is an advantage Primary Location Europe Middle East Africa-

United Arab Emirates-Dubai-DubaiOrganization Johnson and Johnson Middle East FZ-LLC Job Function Customer Service

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