MAIN PURPOSE OF JOB : Adopts a service led approach in identifying and developing business opportunities through providing specialist recruitment services to clients and candidates in order to meet our client's recruitment needs whilst generating revenue;
in line with SThree's service attributes. KEY RESPONSIBILITIES : BUSINESS ANALYSIS & DEVELOPMENT :
Demonstrating excellent market knowledge; engages in sales and business development activity to achieve revenue targets and impact GP growth* Identifying target clients and key contacts within your market to enable you to build your business and maximise opportunities through building trusted professional relationships* Creating and maintaining business records within the global sales databases to ensure most up to date customer information is captured* Building an in-
depth understanding of our clients, their sector, business and their on-going recruitment needs, in order to provide relevant and tailored services* Generating business from client companies, within a competitive environment, using sales techniques such as canvassing, quality marketing and effective networking, whilst striving to deliver world class service to achieve customer loyalty* Understands the end to end sales process, they key roles played by support services colleagues and views efficient delivery of all aspects of the cycle of service (from admin through to sales and aftercare) as equally important in providing a world class service experience to clients and candidates* Able to understand and comprehend wider business opportunities outside of own remit, engaging with colleagues and management as appropriate, utilising the "kite" model opportunities CUSTOMER RELATIONSHIP MANAGEMENT :
Building valuable, mutually beneficial, long-term client and candidate relationships through regular face to face engagement, spending time on client site and significant networking;
ensuring valuable contribution to the customer* Providing consultative advice to clients and candidates on the recruitment process (based on your Sector / Market knowledge) to achieve seamless and efficient process experience for all parties* Providing excellent on-
boarding and after-care services (e.g. monitoring calls, query handling and after-placement meetings); placing importance on the voice of the customer to continuously improve our services* Manages the customer's expectations;
clearly articulates our proposition and service attributes; justifying our approach and services* Actively seeks customer feedback (surveys, testimonials) to drive continuous service improvement SALES & MARKETING :
Promoting yourself and your service offerings via client and candidate meetings, sales marketing and social media in a proactive and professional manner* Understanding your client's short / medium term recruitment needs using skilled questioning techniques such as "Fact Finding / * Needs Analysis (FFNA)" as well as longer term goals and requirements through regular engagement* Attracting and interviewing candidates with the appropriate skills to match client vacancies and marketing to potential employers in a targeted and professional manner* Uses skilful questioning to collate quality information and generate leads* Coordinating client and candidate interview arrangements and feedback;
demonstrating awareness of the customer journey during each interaction* Negotiating pay / salary rates and finalising employment offers between client, candidates and any relevant service providers* Following best practice to ensure compliance with local legislation and industry regulations* Meeting performance standards that may relate to the number of candidates placed, a value to be billed to clients or sales leads generated that create business pipeline and world class service KNOWLEDGE, SKILLS & EXPERIENCE :
Good understanding of SThree's brands and service attributes* Passion and knowledge of the relevant recruitment sector or market* Strong IT skills in the use of relevant applications* Strong planning and organisational skills with a proven ability to effectively prioritise multiple tasks & projects* Effective communication skills (N.
B. SThree's internal business language is English)* Excellent interpersonal skills and relationship skills* Previous experience in a sales and / or customer-
led environment* Previous experience of working in a target driven and service orientated organisation COMPETENCIES (LEVEL 1) :
Drive & Ambition* Insight & Analysis* Customer Focus* Listening & Communication* Influencing & Negotiation* Commercial Acumen* Brand / Sector / Market Knowledge* Collaboration & Inclusion* Management (Self) Sthree UAE is acting as an Employment Agency in relation to this vacancy.