E-Commerce Manager
Dubai, DU, AE
منذ 8 ساعات


The E-commerce Manager will be responsible for increasing customer conversions and developing Maison’s digital proposition for the UAE market.

Reporting directly to the Commercial Director, the E-Commerce Manager will effectively be taking ownership of trading the website, from devising the overall commercial strategy with the internal teams, to monitoring daily activity.

Ecom Strategy

  • Establish & implement the local E-commerce strategy to reach targets defined while ensuring alignment with E-Commerce Central teams & Local guidelines
  • Develop a targeted e-CRM strategy for activating and retaining online consumers in close collaboration with the communication and client’s teams in the region and HQ
  • Responsible to create & maintain relationships with central and regional teams by organizing monthly meetings
  • Be part of all developments / upgrade projects in close collaboration with central teams
  • Propose innovative solutions to better engage with our audience having a 360 approach with other touchpoints
  • Ecom Business Performance & Sales Achievement

  • Oversee all commercial Ecom activities and sales achievements, including content calendar and merchandising
  • Responsible for the definition of clear action plans to achieve ambitions based on solid performance, environment and competencies analysis
  • Monitor the competitive environment and adjust strategy and action plans accordingly
  • Responsible for all product categories, ensuring business opportunities are maximized to their potential
  • Identify & develop new digital partnerships projects (watch specialists & other) in partnership with the local Commercial Team and HQ (Ecommerce) teams
  • Reporting & Analysis

  • Oversees providing timely and accurate weekly estimates & comments on Ecom on behalf of the commercial leadership
  • Is responsible to compile and lead all short-, medium- or long-term forecasts on behalf of the commercial leadership team
  • Is the key contact for any ad-hoc request into the performance of Ecom business
  • Provide timely and accurate reports, dashboards, and ad-hoc analysis related to Ecom business
  • Operations

  • Monitor Exchanges and refunds related to Ecom business
  • Is responsible to compile and follow up on bugs raised for issues on the website
  • Is responsible for monitoring inventories and stock movement management
  • Is in charge of stock transfers monitoring and manual stock updates upon request
  • Education

    Fifth-year college or university certificate

    Required experience

    Minimum 5 years of experience in a similar position

    Language abilities

    Ability to read, write & speak English, Arabic & French is a plus

    Technical skills / abilities

  • A versatile professional with a clear understanding of E-Commerce (Strategy, sales performances, merchandising)
  • Advanced experience in using, Google Analytics and Microsoft Excel
  • Possess Salesforce Cloud knowledge
  • Customer-Centric - understanding what will create a great digital experience and keeping the eCommerce site fresh and relevant across Desktop, Mobile and Tablet
  • Ability to increase E-Commerce sales by proposing a strong strategy with an analytical mind
  • Demonstrates attention to detail
  • Demonstrates accuracy and thoroughness
  • Strong interpersonal relationships skills
  • Digital and technology acumen
  • Personal skills

  • Used to work within small Ecommerce teams, who will roll their sleeves up and deliver results
  • Very dynamic with team spirit that is essential to coordinate with all the dept. the different initiatives
  • Strive for excellence
  • Communication savvy
  • Cope with stressful situations and know how to react quickly if problems arise
  • Solutions driven and generate suggestions for improvement
  • Meet challenges with resourcefulness
  • Strive to increase productivity and works quickly
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