Service Availability Specialist
Adecco Middle East -
Dubai, Dubai, AE
منذ 4 يوم
source : WHATJOBS

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Purpose

The Service Availability Manager ensures the Bank IT Communications Plan is executed at a high level of consistency and provides feedback for improvements.

The Service Availability Manager coordinates services from third-party providers or vendors and participates in establishing the required service level agreements and tracking related performance.

Responsibilities :

To be accountable for the deployment of the Availability Management process and associated methods and techniques.

To be responsible for ensuring the Availability Management process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose

To be responsible for determining the Availability requirements from the business for new or enhanced IT Services

To be responsible for the creation of Availability and recovery design criteria to be applied to new or enhanced Infrastructure design

To be responsible for ensuring the levels of IT Availability required are cost justified

To be responsible for defining the targets of Availability required for the IT Infrastructure and its components that underpin a new or enhanced IT Service as the basis for an SLA agreement

To be responsible for the establishment of measures and reporting that reflect business, User and IT support organisation requirements

To be responsible for the monitoring of actual IT Availability achieved vs targets and to ensure shortfalls are addressed

To be responsible for the production and maintenance of an Availability Plan which prioritises and plans IT Availability improvements

To promote Availability Management awareness and understanding within the IT support organisation

To maintain an awareness of technology advancements and IT best practice, e.g. ITIL.

Accountable for the performance and availability of Core Services; ensuring that all existing services are delivered within SLAs / OLAs agreed on with the business

  • Manage the suppliers performance against Service Levels and lead internal and external organizations to implement the appropriate corrective actions when Service Levels are not met or in danger of not being met along with incident manager;
  • accountable for the communication back to the business and IT leadership for all corrective actions and increase Service availability to business

    Adecco manpower agency is the leading and best recruitment and staffing agencies in Dubai, Abu Dhabi, Saudi Arabia, UAE. Adecco is best in HR and payroll

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    تقديم
    بريدي الالكتروني
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