International Quality Manager
Pearson Education Ltd
Dubai, United Arab Emirates
منذ 24 يوم


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-

examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The post holder will be resident in the international region and report to the International Quality Standards and Operations Manager, based in the UK.

It is a customer facing role, designed to provide advice and support to international centres about the delivery, assessment and quality assurance of international BTEC programmes.

The post holder will work closely with international Regional Offices, International Standards Verifiers and will be responsible for developing and managing a team of Local Standards Verifiers and Consultants to provide local, sustainable support for international BTEC customers.

This role will :

  • help grow the business;
  • maintain quality of international centres;
  • ensure a positive centre and learner experience;
  • enhance learner achievement;
  • ensure the maintenance of standards and any regulatory requirements.

    The post holder will :

  • improve engagement with international BTEC centres;
  • proactively seek opportunities to work across the Pearson business to improve the quality of service to both internal and external customers;
  • develop and launch flexible solutions for customers to maximise the use of technology and produce quality products and services that enhance our reputation in the international market.

  • Customer Service and Professional Support to ensure;
  • Customer needs are met by promptly answering questions or directing customers to appropriate sources of information

    Support and guidance during the international centre and qualification approval process

    Support for the delivery and assessment of all BTEC vocational qualifications

    That assessment standards are maintained by providing advice and guidance on internal and external quality assurance processes.

    Support for international standards verifiers

    That centres are supported through quality issue resolution and any compliance issues are resolved

    Customer compliance with awarding body regulatory requirements

    Certification eligibility

    Support and guidance during any complex delivery and quality assurance situations.

  • Centres understand quality assurance, non-compliance and irregularity issues2. Maintenance of Quality Standards by;
  • Ensuring that new centres comply with all approval requirements

    Ensuring appropriate qualificationapprovals

    Developing and guiding a team of international standards verifiers

    Assisting in the assurance of the validity of learner achievement and certification

    Helping centres to manage assessment and verification processes, by assisting policy development

  • Managing and helping to resolve major breaches in assessment and quality processes3. Improve the effectiveness of Assessment Associates (International Standards Verifier;
  • ISVs) provision by contributing to;
  • The recruitment and selection of ISVs as required

    The monitoring ofISVwork

    Participating inISVaccompanied visits

    The development of a team of local consultants to assist with the approval process and training for international centres.

  • 4. Provide Leadership and Support by;
  • Being able to offer subject specific advice, in one or more subject sectors

    Advising on programme delivery

    Advising on assessment

    Advising on internal and external verification

    Advising and assisting in the development of centre quality processes.

  • Contribute to the Growth of the Business by;
  • Utilising company resources wisely whilst deployed on company business

    Providing the level of support to centres that will enhance the name and reputation of the company

    Ensuring that all service levels are achieved

    Operating within the confines of company policy

    Contributing to the formulation, implementation and delivery of future operational business plans

    Contributing to the achievement of departmental and individual targets

    Contributing to the efficient utilisation of departmental budget.

  • Maintain Accurate and Auditable Records by;
  • Ensuring that auditable records are maintained

    Ensuring that all records relating to the quality of all provision are accurate and current

    Providing a monthly report of activity containing specified data

    Producing all data in specified formats.

    Meeting deadlines for requested information

  • Support and Deliver Corporate and Departmental / Divisional Projects and Initiatives by;
  • Providing short-term or long-term leadership and support for a specialist function, project or initiative as required which may not be contained within the detail of this job description.

    The post holder will be expected to engage fully as directed and meet specified deliverables within agreed time scales.


    Education, Qualifications & Training

    Essential :

  • Degree or relevant vocational qualifications or extensive experience
  • Essential :

    BTEC Operational experience,

    Detailed knowledge of vocational assessment methodology.

    Clear understanding of the current educational landscape in UK and international region

    Desirable :

    Understanding of the Self-Regulated Framework

    Budget management

    Personal Style and Behaviour


    Excellent spoken and written English skills

    Excellent interpersonal skills

    Excellent communication skills across a range of media

    Advanced influencing skills

    Able to manage own work load and work under pressure

    Problem solving skills

    Forging effective working relationships with International Regional Offices, other Pearson departments (e.g. Deployment, PQSService Operations), key teams, individuals in Vocational Assessment) and external stake holders.

    The post will require a high level of professionalism and integrity to assure the ongoing prescribed standard of all vocational qualifications and centres.

    The post will be outcomes driven and requires a high level of personal management and discipline.

    Core Competencies

    Providing a customer focused service (Managing the Business)

    Communicating with influence (Managing the Business)

    Working with others to achieve goals (Managing the Business)

    Delivering goals in a changing environment (Managing the Business)

    Taking a creative and innovative approach to work (Managing the Business)

    Maximising potential in self and others (Managing the Business)

    Essential :

    Detailed knowledge of BTEC Operations, Procedures and Quality Policy.

    Extensive knowledge of BTEC and vocational qualification assessment, delivery, procedures and policy

    Highly developed communication skills.

    Excellent report writing skills.

    Ability to manage people effectively

    Ability to present complex ideas to a variety of audiences

    Essential :

  • Email competency
  • Intermediate for Word Processing; Spreadsheets; Electronic Communication : in order to operate Pearson databases and information processing software.

    Job Unposting : Ongoing

    Schedule : Full-time Regular

    Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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