Abu Dhabi, Abu Dhabi, AE
منذ 12 ساعات
source : WHATJOBS
  • To receive customer vehicles for service and repair jobs and raise repair orders in Workshop / Bodyshop.
  • Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
  • To provide customer support via phone and face to face Take and relay messages.
  • To provide customer a detailed explanation on jobs to be carried out on vehicle.
  • To provide detailed explanation and technical justification for additional repairs with cost estimate and obtain approval from customers.
  • To maintain customer contact to ensure smooth delivery of vehicle.
  • To advise customers on the required vital jobs.
  • To have flair for selling value added services, service contracts and accessories.
  • To make every effort to resolve customer complaints and ensure customer has positive ownership experience.
  • Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
  • To coordinate with the team and to ensure the timely completion of the customer vehicles
  • To raise warranty approvals
  • To raise special orders for parts not available, follow up, and keep customer informed.
  • Follow up payments of credit customers and ensure collection within stipulated time.
  • Regularly monitor orders raised by him and ensure timely billing.
  • Conduct post service follow up to ensure customer satisfaction.
  • Comply with safe work practices, with the intent of avoiding injury to themselves.
  • Take reasonable care of the health and safety of themselves and others.
  • Comply with any direction given by management for health and safety.
  • Not misuse or interfere with anything provided for health and safety.
  • Report all accidents and incidents on the job immediately, no matter how trivial.
  • Report all known or observed hazards to the Customer Relationship Manager
  • Perform other related duties as requested or required by the line manager.
  • To receive customer vehicles for service and repair jobs and raise repair orders ...

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