Sr Tech Supp Professional
Honeywell
Dubai, Dubai, AE
منذ 1 يوم
source : WHATJOBS

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Sr Tech Supp Professional Responsibilities

  • Handle internal and external customer related issues and concerns
  • Point of escalation for Level I, 2 & 3 Specialists
  • Record all customer interactions into a CRM (Customer Relationship Management) Database
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Develop FAQs, Technical Tips, and How-To ’videos on Hardware and Software applications with the support of Level IV Senior Support Engineers
  • Work with Senior Support Engineers on new product testing and documentation
  • Read and comprehend technical documents, quick start guides, and configuration documentation
  • Actively participate in departmental activities and initiatives
  • Assist in the development of internal documentation
  • Document all tasks and project activity in Salesforce.com Project Logs
  • Maintains acceptable call evaluation requirement
  • Maintains acceptable VOC requirement
  • Up to 10% travel
  • We Offer

    Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

  • Group medical insurance plan life.
  • Paid annual leave and time off work.
  • A culture that fostersinclusion, diversity and innovation.
  • Market specific training and on-going personal development.
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