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Sr Tech Supp Professional Responsibilities
Handle internal and external customer related issues and concerns
Point of escalation for Level I, 2 & 3 Specialists
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Develop FAQs, Technical Tips, and How-To ’videos on Hardware and Software applications with the support of Level IV Senior Support Engineers
Work with Senior Support Engineers on new product testing and documentation
Read and comprehend technical documents, quick start guides, and configuration documentation
Actively participate in departmental activities and initiatives
Assist in the development of internal documentation
Document all tasks and project activity in Salesforce.com Project Logs
Maintains acceptable call evaluation requirement
Maintains acceptable VOC requirement
Up to 10% travel
We Offer
Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
Group medical insurance plan life.
Paid annual leave and time off work.
A culture that fostersinclusion, diversity and innovation.
Market specific training and on-going personal development.
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