Director - Fraud Management
Etisalat.
Dubai
منذ 5 يوم
source : Wisdom Jobs

The candidate will be working within Finance team and will be a professional with strong experience primarily responsible to determine fraud management requirements planning implementing and testing systems preparing fraud management standards policies procedures and directing staff To oversee the processes and cross-

business activities to minimize the Fraud impact on business and related links optimizing savings and continuously improving business and operational performance Ensuring the Business Assurance Cycle Prevention Detection Analysis Response is fulfilled and properly directed Duties Responsibilities will entail -

Utilise the FMS bypass detection tool to identify analyse and stop Telecom Fraud cases - Synergise and leverage related activities across regions that will lead to closing down bypass operators -

Establish good understanding of ways of detecting possible bypass cases - Identify possible weaknesses in internal processes that could lead to Fraud -

Review past bypass Fraud cases analyse resolutions and identify possible trends - Advise change to business processes to proactively avoid Fraud scenarios -

Analyse any identified Fraud cases identify rectification actions and report feedback - Establish collaborative relationships with the Regions and ensure full consultation takes place -

Analyse high usage processes in the Regions - Establish good understanding of required high usage classifications - Identify and specify new requirements and improvements to high usage reports -

Promote and roll-out process enhancements in the Regions - Ensure appropriate reports are generated for roaming and on-net high usage including reports that link high usage cases across services per customer -

Create and analyse KPIs and OPIs - Ensure regular fraud activity reporting by regional co-ordinators and preparation of regular Management reports -

Ability to communicate well with law enforcements - Responsible for maintaining design and implementation of existing and new frauddetection tools -

Provide and communicate management reports as required - Preparation customisation of queries based on the changing pattern of fraud scenarios -

Carry other assignments as directed by VP RAFM on Adhoc basis - Accomplishes fraud management human resource strategies by determining accountabilities communicating and enforcing values policies and procedures implementing recruitment selection orientation training coaching counseling disciplinary and communication programs planning monitoring appraising and reviewing job contributions -

Develops fraud management organizational strategies by contributing information analysis and recommendations to enterprise strategies -

Directs fraud management operational strategies by analyzing trends preparing critical fraud measurements implementing production productivity quality -

Plans fraud management systems by evaluating prevention deterrent detection alert profiling and neural technologies identifying risks weaknesses and suspicious activities developing safeguard policies procedures and controls preparing incident response and deterrent practices adhering to industry standards -

Validates fraud management systems by monitoring performance and fraud prevention measures developing and implementing tests and audits monitoring and ensuring compliance to standards policies and procedures conducting incident response analyses developing and conducting training programs -

Upgrades fraud management systems identifying gaps in protection evaluating and implementing enhancements - Updates job knowledge by tracking and understanding emerging network security and fraud management practices and standards participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations -

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishmentsRequirements-

Degree in Business or Technology - Applicants with experience in Telecommunications Industry will be given an added advantage -

6-8 years experience in Developing Standards Managing Processes People Management Decision Making Process Improvement Problem Solving Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Etisalat has been the telecommunications service provider in the UAE since 1976 and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government and is an award-

winning socially responsible corporation Etisalat has also won accolades from across the region for its nationalization programme

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