The major function of this position isTo answer incoming telephone inquiries from our customers in a timely courteous and efficient manner.
The principle responsibilities and duties of this position areContinually seek improvement in every aspect of the position.
Perform better today than yesterday.Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries requests and complaints requiring routine decisions with limited number of alternatives offered to customer.
Follow scripts or templates to respond to customer inquiries verbally andor in writing with some deviation and adaptation of response as needed.
Utilize Company training materials to gather information and execute Company policies and procedures.Successfully complete training to be familiar with Maui Jim product as well customer service systems processes and policies.
Professionally communicate with internal and external customers regarding repair process repair status order entry order status billing information shipping and tracking of orders for accounts.
Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues.
Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate mannerAbility to utilize all required software systems to proficiently provide customer care to all internal and external customers.
Consistently maintain performance that meet or exceed Maui Jim standards in monitoring adherence and training.Remain openminded and positive when taking suggestions from Leads Supervisors.
Other DutiesProject a professional image to our customers.Perform other work related tasks as requested or required.EducationOptometrist Female Arabic speakerRequired SkillsAbility to work in a team environment Aloha Spirit Excellent verbal and written communication skills.
Must display courtesy and tact in handling employees. Strong attention to detail