Regional Customer Service and Parts Manager Mercedes-Benz Trucks and Vans
Mercedes Benz,
Dubai United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 4 يوم
source : Wisdom Jobs

Market PlanningOperational planning per year based on set premises and market potential covering quantitative and qualitative aspectsCoordination and alignment of the CSP target agreement with the markets setting of operational development objectives aiming to further advance and professionalize the businessCompilation of regular expectations and simulation of forecasts according to corporate guidelines Market SteeringStrategy Organisation and ProcessesDownstream of a market specific CSP strategy on basis of the regional strategic framework to ensure sustainable growthContinuous optimization of the market CSP Wholesale and Retail organization regarding systems processes and structureNetwork Development ND Collaboration and support of ND in development of network planning and setting up new facilitiesInitiation and steering of CSP relevant content in course of network changesAccompany relevant audits for standards to ensure compliance and fulfilment follow up on agreed improvement measures during regular market visitsSupport implementation of Distributor Retail Standards regular review and follow upCSP propositionStrategic coordination of CSP portfolio and positioning in order to steer and support the markets to reach the agreed targetsCoordination of implementation of defined measures and CSP programs and products e g Workshop Logistics processes Service Contracts Remanufactured parts etc MarketingNational homologation of predefined regional marketing plans per market based on focus initiatives together with the Marketing dept ensure implementation and quarterly follow-

up monitor budget allocation and manage contribution modelsDevelop specific national marketing and sales campaigns where necessaryCustomer Relationship Management CRM Customer ComplaintsConsult the markets to set-

up and professionalize CRM and analyse survey results to derive improvement measuresAssure that sensitive customer complaints are handled and solved in a timely manner elaborate solutions in exceptional cases together with the markets and relevant corporate entitiesParts Logistics AvailabilityCoordination of relevant and sensitive logistics topics in support to the Global Regional Logistics Center e g Order split Export Controls Theft-

Relevant items Market consultation in development of national concepts to ensure territory-wide parts supply and availability in line with contractual obligations and market specific requirementsTrainingCross function between market and Training Center to analyse and discuss professionalization of market retail qualification and initiate specific training measures Key Account Management KAM Downstream and implementation of the regional KAM concept on national level with key focus on parts sales purchase loyalty service solutions and propositionCoordination and support to markets in setting up the local KAM concept function and qualification by training-

on-the-jobInitiate and participate in regular market and customer visits in close cooperation with the relevant sales and CSP functionsConsult the markets national KAM function to develop customer specific CSP solutions dedicated campaigns bonus and incentive schemes to exploit potentials and maximize parts revenue opportunities with defined Commercial Vehicle key account customers National Champions Stock-

taking of fleet structures size brand usage and maintain structured up-to-date data in the respective tools KAM database Facilitate regular and structured controlling and reporting of fleet turnover and purchase developmentAnalyse market structures and competitor positioning to derive action fieldsFacilitate regular communication within the dept and in peer groups foster best-

practice exchange thereby contribute to a continuous enhancement of the regional KAM approach Supported Business PricingCoordination of CSP price positioning with focus on Supported Business measures yearly PCI package Sticker-

Price-Campaigns Tender and product management e g MB Oil Remanufactured parts Execution and steering of all activities related to Supported Business in the assigned markets quantitative and qualitative evaluation of support requests according to guidelines incl re-

negotiation activitiesObtain relevant approvals and confirmations incl financial evaluation with respective F C functions coordinate market communication with all required documentationEvaluate and process market specific modification inquiries in alignment with F C and LogisticsEnsure compliant archiving and filing of all relevant sales information according to Daimler standards and regulations Market Analysis and ReportingRegular and periodical check of market target fulfilment and actual business development status with defined key performance indicators KPI and standardized reporting tools incl SWOT gap analysis and qualitative assessmentElaboration and update of holistic market potential analysis to address white spots and further push CSP exploitationGuidance to markets in executing potential analysis and derivation of exploitation measures with the breakdown on business units sales channels and vehicle age segments lifecycleInitiation of corrective action in stipulated action plans with tasks responsibilities and time-

line follow-up of fulfilment in the sense of a feedback control systemStatus and ad-hoc reporting experience exchange within the team dept center to generate a holistic regional view LeadershipRecruit manage and develop the team mentor temporary assignments and internsLeading and developing the assigned employees on basis of the leadership criteria by target agreements development plans and regular performance evaluationsProvide managerial ability to ensure agreed targets are met and fulfilled by regular internal communication on a qualitative and target oriented levelAchieve and keep the team on a motivated and high performing level as part of the comprehensive Regional Center cultural understandingAssure that both the Daimler AG Regional Center business principles and rules regulations are adhered and the assigned employees are well informed and instructed to act accordinglyAssure a standardized reporting and information flow to the Head of Business Management CSP provide regular status project updates to other concerned functions or business entities Compliance Business IntegrityAssure that business relevant legal regulations Daimler AG business principles and guidelines tools systems and processes are well-

known and successfully followedCoordinate and support a stable and consistent approach and handling of business related topics with regards to mandatory compliance reporting and documentation in close cooperation with concerned cross functions i e Treasuries Financials Controlling Compliance body Promote and support knowledge by regular information and updates within the team for compliant and transparent business handling Personal DevelopmentEnhance and further develop personal and managerial competencies and skill-

set to fulfil requirements of functionRegular and self-reliant information and updates on CSP developments products tools systems and processesParticipation in in required mandatory qualifications and updates on standards guidelines and compliance framework AttributesPassionRespectIntegrityDisciplineKnowledge Skill Experience5-

years experience in the automotive commercial vehicle businessDistinctive analytical managerial skillsEntrepreneurial thinking and actingHighly developed ability to negotiateCustomer-

oriented thinking actingCultural knowledge experience in Middle East region a plusWillingness to conduct extensive travel activities English Farsi are must German French or Arabic are a plus QualificationPreferably University degree in business management economics engineering or comparable education

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